Tarleton Office of Innovative Technology Solutions (OITS)
Electronic Information Resource Complaints Standard

Effective: February 11, 2020

Revised: April 25, 2025

Procedure Summary

This standard is provided so that suspected incidents of inappropriate use of information resources can be investigated.

The purpose of this standard is to provide a set of guidelines that will mitigate information security risks associate with incident management.

Please see the Tarleton Security Controls Catalog for additional information and requirements.

The Tarleton State University (Tarleton) chief information officer (CIO) or his/her designee will process complaints about the use of electronic information resources. Complaints should be reported to the CIO and should include the type of electronic information service that was involved, specific information as to the location of the information, and the type of violation that is suspected. The CIO or designee will acknowledge the receipt of each complaint.
After review of the complaint by the CIO or designee and others within OITS, the CIO or designee will make a determination as to whether there is sufficient cause to suspect a violation of Texas A&M University System (TAMUS) policies/regulations and Tarleton rules/procedures. If there appears to be cause, the complaint and factual data gathered by the office will be referred to appropriate university authorities for further action.
- Violations of TAMUS policies/regulations and Tarleton rules/procedures may result in formal disciplinary action.
- Suspected violations of the law will be referred immediately to law enforcement authorities.