Tarleton Voice Services

ITS is continuously working to improve the collaborative voice solutions offered to campus. If you are interested in collaborative voice solutions, please contact the Help Desk at 254-968-9885 or submit a Help Desk ticket.

Voice Services

Available Services for Faculty and Staff

  • Desk phones/Softphones
  • Voicemail: Call handlers/menus, extended messaging
  • Intercoms
  • Wireless headsets (optional departmental purchase)
  • Conference phones and collaboration resources
  • Instant Messaging and Presence (Jabber)

Jabber – Instant Messaging and Presence

  • Cisco Jabber delivers instant messaging, voice and video calls, voice messaging, desktop sharing, conferencing, and presence. Cisco Jabber softphone adds additional functionality so that your computer’s microphone and speaker serve as your office phone. You also have the option to download Cisco Jabber to your mobile phone.
  • The Cisco Jabber platform enables you to see the availability of co-workers and colleagues within and outside your organization. You can immediately see who is offline, available, away, on a call, or in a do-not-disturb state
  • The solution provides personal, group, and persistent chat rooms so you can quickly connect with your business colleagues.
  • We recommend checking out the following Cisco Jabber tutorials for more information: Quick Start Guide for Cisco Jabber

Using Jabber for Remote Work

Would you like to use your Tarleton phone number to call someone while you are off campus? If you are working remotely, would you like to dial a 4-digit extension for someone on campus? Or would you like to use your cellphone to make a call, but have your Tarleton number display as the caller so your cell phone number remains private? If you are interested in any of these solutions, download Cisco’s Jabber softphone to your personal device.

 Please note – this service requires configuration changes to the Tarleton phone system. Please enter a Web Help Desk ticket to request this service.

Using Jabber for Personal Devices: 

Emergency Dialing to 911 with Softphone Technology:

The softphone technology may not provide sufficient voice quality or location data for 911 emergency calls. Calls may be misdirected to the wrong emergency response center or the emergency response center may make errors when determining your location.


Frequently Asked Questions:

  • Are there instructions for my office phone? Read Quick Reference Card for step-by-step help.
  • Does my department incur the cost of a new headset? ITS will pay the cost of a standard headset; you will need to request one. Please contact the Help Desk at 254-968-9885 or submit a Help Desk ticket.