It is fair to say that even with the best efforts of everyone involved with service delivery, a problem may occur. If this should happen, the student is strongly encouraged to let Office of Student Accessibility Services know so a solution can be found as quickly as possible. Experience has shown that many times a problem arises because of a misunderstanding or miscommunication, and often clarification can be a quick and effective solution. In working to resolve problems, the following steps are recommended:

Start by discussing the problem with the person involved.

If the matter is still unresolved, communicate with the person in charge of the services or program in question.

If no solution has been found to this point, call and make an appointment to meet with Office of Student Accessibility Services Director at (254) 968-9650.

If the conflict remains, the student has the option to contact Tarleton State University’s University Compliance at 254-968-9658 or students can file a grievance at https://cm.maxient.com/reportingform.php?TarletonStateUniv&layout_id=15 .

The University will make every effort to resolve conflict by informal means. Throughout any of these procedures the student may expect to be treated with respect and dignity, receive a timely response, and have the issues handled in a confidential manner. The University expects the student to bring up any problems early, give clear and detailed information, and be respectful of the people who are involved.

Students may file a complaint with the Department of Education’s Office for Civil Rights at:

The OCR office for Texas is located at:

Dallas Office

Office for Civil Rights

U.S. Department of Education

Renaissance Tower

1201 Elm Street, Suite 1000

Dallas, Texas 75270

Telephone: 214-661-9600

FAX: 214-661-9587; TDD: 800-877-8339

Email: [email protected]