ID.me Frequently Asked Questions (FAQ)
ID.me is replacing the legacy TAMUS UIN login process, not your Tarleton State username and password.
What is Changing
Beginning November 1, 2026, the Texas A&M University System will discontinue the use of the SSO TAMUS UIN Login for pre-employees, retirees, and former employees.
Eligible users will instead authenticate through ID.me when accessing the Texas A&M System Single Sign On Portal (SSO).
What is ID.me
ID.me is a secure identity verification and authentication service used by federal agencies, state governments, healthcare organizations, and private organizations across the United States.
Organizations that use ID.me include:
- Social Security Administration (SSA)
- Internal Revenue Service (IRS)
- Medicare
- Veterans Affairs (VA)
- State Government Agencies
ID.me helps verify identity, protect personal information, and provide secure access to online systems.
Why is this Change Occuring
The Texas A&M University System is replacing UIN Logins with ID.me to:
- Improve cybersecurity
- Better protect personal information
- Reduce identity fraud risks
- Strengthen authentication controls
- Provide a more secure login experience for non-active employees
Who Should Use ID.me
ID.me should be used by:
- Pre-employees who need access before their first day of work who do not have Tarleton State credentials.
- Retirees
- Former employees
- Benefit-eligible dependents
- Contingent Workers with an active Workday Contingent Worker account.
Who Should NOT Use ID.me
Active employees should continue using their Tarleton State credentials.
This includes:
- Current faculty & staff
- Current student employees and Graduate Assistants
- Working retirees
- Active contingent workers with Tarleton State credentials.
If you currently use Tarleton State username and password to access university systems, you will continue using those credentials.
What is SSO
Single Sign On (SSO) is the Texas A&M System portal used to access systems such as:
- Workday
- Insurance biling
- Benefits-related applications
- Texas A&M System administrative systems.
Quick Reference
| USER TYPE | LOGIN METHOD |
|---|---|
| Active Employee | Tarleton State Credentials |
| Faculty & Staff | Tarleton State Credentials |
| Student Employee & Graduate Assistant | Tarleton State Credentials |
| Working Retiree | Tarleton State Credentials |
| Pre-employee (before first day and w/o Tarleton State NTNET credentials) | ID.me |
| Pre-Employee (Student or GA hire) | ID.me |
| Former Employee | ID.me |
| Retiree | ID.me |
| Benefit-Eligible Dependent | ID.me |
| Contingent Worker (Workday) | ID.me |
| Most Contractors | ID.me |
Continued FAQs
Do I need to create a new ID.me Account?
Not necessarily.
If you already have an ID.me account, use your existing account.
If you do not have an account, you will need to create one and complete identity verification.
Each person should maintain only one ID.me account.
What do I need to create an ID.me account?
You will need:
Technology
- Smartphone, tablet, or computer
- Device camera
Identification Document
One of the following:
- U.S. Driver’s License
- State-issued ID Card
- U.S. Passport
- U.S. Passport Card
Identification Number
One of the following:
- Social Security Number (SSN)
- Individual Taxpayer Identification Number (ITIN)
- International Passport (where applicable)
What information must match?
The information in ID.me must exactly match the information in Workday and Texas A&M System records.
This includes:
- Full legal name
- Social Security Number
- Date of birth
- Gender
Failure to match this information can prevent successful login.
IMPORTANT: Contact Human Resources if your legal name, date of birth, or other personal information needs to be corrected in Workday before attempting ID.me verification.
How do I create an ID.me account?
- Navigate to SSO
- Click the ID.me tile in SSO
- Verify your UIN
- Follow the ID.me instructions to create your account
IMPORTANT
When prompted to share your verified identity information with Texas A&M System, select Allow/Authorize.
If you choose Deny, you will not be able to log in through SSO using ID.me.
If you aren’t able to verify on your own, you may be prompted to finish your verifications on a video call with an ID.me agent.
A step-by-step guide is linked here with instructions
What is “Verified Identity”?
A verified identity account means ID.me has confirmed your identity through documentation and authentication steps.
Verification typically includes:
- Identity document review
- Selfie/video verification
- Validation of personal information
- Multi-factor authentication setup
A verified account is required for Texas A&M System SSO access.
Can I use my existing ID.me account?
Yes.
If you already use ID.me for:
- Social Security Administration
- IRS services
- VA benefits
- Medicare
- State government services
You should use the same account for Texas A&M System access.
Is my ID.me account connected to my employment at Tarleton State?
No.
Your ID.me account belongs to you and remains yours regardless of your relationship with Tarleton State University or the Texas A&M University System.
You manage the account directly with ID.me.
When should a new employee create an ID.me account?
Only if they need access to Texas A&M System SSO before their first day of employment and do not have Tarleton State credentials.
Pre-employees may access SSO up to 45 days before their official start date.
What happens after I become an active employee?
Once you become active, you should use your Tarleton State credentials to access SSO.
ID.me is generally no longer used for active employee authentication.
I’m retiring. Will I still need access?
Yes.
Retirees and former employees who need access to benefits or other post-employment resources will use ID.me to access SSO after separation from employment.
What if I cannot create an ID.me account?
Certain situations may require alternate processes, including individuals who:
- Are under age 18
- Do not have acceptable identification documents
- Are acting under a Power of Attorney
- Have unique identity verification circumstances
Contact the appropriate support team for assistance.
I can log into ID.me, but I cannot access Texas A&M System SSO. What should I do?
Contact A&M System Support: support@tamus.edu
Include:
- “ID.me” in the subject line
- Your legal name
- Email address
- UIN (if known)
Description of the issue
Who do I contact if I have trouble with ID.me?
ID.me Account or Verification Issues
TAMU Help Desk Central
- Phone: 979-845-8300
- Hours: 8:00 a.m. to Midnight C.S.T.
- Email: helpdesk@tamu.edu
Texas A&M System SSO Issues
A&M System Support
- Email: support@tamus.edu
Key Takeaway
ID.me is not replacing your Tarleton State username and password. It is replacing the legacy TAMUS UIN Login used by pre-employees, retirees, former employees, and certain dependents to access the Texas A&M University System Single Sign On (SSO) portal beginning November 1, 2026. Active employees will continue to use their Tarleton State credentials as they do today.
Helpful Resources
- ID.me FAQ
- ID.me Required Documents
- ID.me Step-by-Step Setup Guide
- View a step-by-step video
- Need additional ID.me support? Go help.id.me
What HRSPs, Hiring Managers, and New Employees Need to Know
The transition to ID.me is a shared responsibility between Human Resources, hiring departments, and the employee. Following the process below will help ensure employees can access Workday and other Texas A&M System resources without delay.
Hiring Department Workflow
Before the Employee’s First Day
Hiring department should:
- Ensure request to hire is submitted timely.
- Ensure request has correct information
- Use the updated Student Application
- Encourage the employee to watch for onboarding communications.
- Refer questions regarding ID.me or SSO access to HR.
- Reinforce that identity verification may take some time and should be completed as soon as instructions are received.
Important Reminders for Hiring Managers
- ID.me is only needed if the employee must access SSO before becoming active. For our Tarleton State workforce this will primarily be student and GA employees.
- New hires should not attempt to create SSO access before HR confirms their record is ready.
- Active employees and new hires who have received NTNET credentials will use the Tarleton State tile rather than ID.me tile.
New Employee Using ID.me Workflow
Step 1: Receive Communication from HR
Watch for communication from Tarleton State Human Resources containing:
- Your UIN
- Instructions for accessing SSO
- ID.me guidance
- Do not attempt to log in until instructed to do so.
Step 2: Access Texas A&M System SSO
Visit: Texas A&M System Single Sign On (SSO)
Select the ID.me option.
Step 3: Enter Your UIN
You will be asked to verify your eligibility by entering your UIN.
If eligible, you will be redirected to ID.me.
Step 4: Sign In or Create an ID.me Account
If you already have an ID.me account:
- Use your existing account.
If you do not:
- Create a new account.
- Complete identity verification.
- Configure multi-factor authentication.
Step 5: Verify Identity
You may be required to provide:
- Government-issued photo ID
- SSN, ITIN, or other accepted identification
- Selfie or identity verification photos
Step 6: Authorize Texas A&M System Access
The first time you use ID.me with SSO, you will be asked to share your verified identity information with Texas A&M System.
You must select “Allow” or “Authorize.”
Selecting “Deny” will prevent access to SSO.
Step 7: Complete Onboarding
After successfully accessing SSO, you may use systems such as:
- Workday
- Benefits enrollment resources
- Required onboarding tasks
Common Issues & How to Avoid Them
| ISSUE | RESOLUTION |
|---|---|
| Cannot access SSO after creating ID.me account | Wait until HR confirms your record is available in SSO and overnight processing is complete. |
| ID.me account created but login fails | Verify your legal name, birth date, SSN, and gender match Workday records. |
| Already have an ID.me account | Use your existing account; do not create a second one. |
| Received “not eligible” message | Contact HR to confirm your UIN and Workday record have been established correctly. |
| Active employee trying to use ID.me | Active employees should use Tarleton State credentials rather than ID.me. |