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The Quality Service Award

The Quality Service Award recognizes a staff member who “goes the extra mile,” exemplifying outstanding dedication to Tarleton State University and their position, all while maintaining a positive attitude and demonstrating exemplary service

Eligibility Criteria

  • Goes the extra mile
    • Takes actions beyond normal job responsibilities to ensure the customer’s needs are fully met
    • Creates a positive impression and experience
    • Resolves conflicts or problems and demonstrates concern for customers
    • Anticipates potential problems and takes actions to prevent or mitigate
    • Creates an atmosphere of openness encouraging others to feel that any concern will be heard and acted upon
  • Dedication
    • Exhibits passion for job
    • Represents the whole university not just assigned department
    • Seeks opportunities to support university activities without being prompted by others
  • Positive attitude
    • Maintains an open, genuine and helpful attitude even when faced with conflict
    • Encourages others to perform at their highest level
    • Maintains a spirit of helpfulness that is recognized by people from both inside and outside of Tarleton
    • Personalizes service by showing care for each customer’s needs as individuals
  • Civility and Integrity
    • Respects others
    • Makes others feel valued
    • Contributes to mutual respect, effective communication and team collaboration
    • Treats others fairly and truthfully
  • Tarleton spirit
    • Demonstrates pride in being a part of Tarleton by actions such as:
      • Ensuring the campus provide a positive experience for anyone entering the campus
      • Representing Tarleton in a professional and positive manner when interacting with anyone outside the university
    • Takes an active support role in Tarleton activities outside the employee’s normal job duties
    • Displays Tarleton pride on or off-campus