{"id":2511,"date":"2025-04-25T15:22:39","date_gmt":"2025-04-25T15:22:39","guid":{"rendered":"https:\/\/www.tarleton.edu\/technology\/?page_id=2511"},"modified":"2025-04-25T15:25:08","modified_gmt":"2025-04-25T15:25:08","slug":"tarleton-oits-electronic-information-resource-complaints-standard","status":"publish","type":"page","link":"https:\/\/www.tarleton.edu\/technology\/tarleton-oits-electronic-information-resource-complaints-standard\/","title":{"rendered":"Tarleton OITS Electronic Information Resource Complaints Standard"},"content":{"rendered":"\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<h1 class=\"wp-block-heading\">Tarleton Office of Innovative Technology Solutions (OITS) <br> Electronic Information Resource Complaints Standard<\/h1>\n\n\n\n<p>Effective: February 11, 2020<\/p>\n\n\n\n<p>Revised:&nbsp; April 25, 2025&nbsp;<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<figure class=\"wp-block-image alignright size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/www.tarleton.edu\/technology\/wp-content\/uploads\/sites\/170\/2021\/12\/Tarleton_TonTexas.svg\" alt=\"The Tarleton State University logo\" class=\"wp-image-670\" style=\"width:159px;height:auto\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator alignfull has-alpha-channel-opacity has-vivid-cyan-blue-to-vivid-purple-gradient-background has-background is-style-wide\" \/>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Procedure Summary<\/strong>&nbsp;<\/h2>\n\n\n\n<p>This standard is provided so that suspected incidents of inappropriate use of information resources can be investigated.<\/p>\n\n\n\n<p>The purpose of this standard is to provide a set of guidelines that will mitigate information security risks associate with incident management.\u00a0<\/p>\n\n\n\n<p>Please see the <a href=\"https:\/\/www.tarleton.edu\/security-controls-catalog\/\">Tarleton Security Controls Catalog<\/a> for additional information and requirements.<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Procedures and Responsibilities<\/strong>&nbsp;<\/h2>\n\n\n\n<ul class=\"wp-block-list its-nested-list\">\n<li>The Tarleton State University (Tarleton) chief information officer (CIO) or his\/her designee will process complaints about the use of electronic information resources. Complaints should be reported to the CIO and should include the type of electronic information service that was involved, specific information as to the location of the information, and the type of violation that is suspected. The CIO or designee will acknowledge the receipt of each complaint.&nbsp;&nbsp;<\/li>\n\n\n\n<li>After review of the complaint by the CIO or designee and others within OITS, the CIO or designee will make a determination as to whether there is sufficient cause to suspect a violation of Texas A&amp;M University System (TAMUS) policies\/regulations and Tarleton rules\/procedures. If there appears to be cause, the complaint and factual data gathered by the office will be referred to appropriate university authorities for further action.&nbsp;&nbsp;\n<ul class=\"wp-block-list\">\n<li>Violations of TAMUS policies\/regulations and Tarleton rules\/procedures may result in formal disciplinary action.&nbsp;&nbsp;<\/li>\n\n\n\n<li>Suspected violations of the law will be referred immediately to law enforcement authorities.&nbsp;&nbsp;<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Related Statutes, Policies, or Requirements<\/strong>&nbsp;<\/h2>\n\n\n\n<p><a href=\"http:\/\/policies.tamus.edu\/32-02.pdf\">TAMUS Policy 32.02, Discipline and Dismissal of Employees<\/a><\/p>\n\n\n\n<p><a href=\"http:\/\/policies.tamus.edu\/32-02-02.pdf\">TAMUS Regulation 32.02.02, Discipline and Dismissal of Nonfaculty Employees<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/policies.tamus.edu\/29-01.pdf\">TAMUS Policy 29.01, Information Resources<\/a><\/p>\n\n\n\n<p><a href=\"http:\/\/policies.tamus.edu\/29-01-02.pdf\">TAMUS Regulation 29.01.02, Use of Licensed Software<\/a><\/p>\n\n\n\n<p><a href=\"http:\/\/policies.tamus.edu\/29-01-03.pdf\">TAMUS Regulation 29.01.03, Information Security<\/a><\/p>\n\n\n\n<p><a href=\"http:\/\/policies.tamus.edu\/29-01-04.pdf\">TAMUS Regulation 29.01.04, Accessibility of Electronic and Information Resources<\/a><\/p>\n\n\n\n<p><a href=\"http:\/\/policies.tamus.edu\/29-01-05.pdf\">TAMUS Regulation 29.01.05, Artificial Intelligence<\/a><\/p>\n\n\n\n<p><a href=\"http:\/\/policies.tamus.edu\/29-01-06.pdf\">TAMUS Regulation 29.01.06, Covered Applications and Prohibited Technologies<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/www.tarleton.edu\/policy\/wp-content\/uploads\/sites\/142\/2022\/06\/29_01_03_T0_01.pdf\">Tarleton SAP 29.01.03.T0.01, Information Resources &#8211; Acceptable Use<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/www.tarleton.edu\/policy\/wp-content\/uploads\/sites\/142\/2022\/06\/29_01_99_t1.pdf\">Tarleton Rule 29.01.99.T1, Information Resources<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/www.tarleton.edu\/security-controls-catalog\/\">Tarleton Security Controls Catalog<\/a><\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Contact Office<\/strong>&nbsp;<\/h2>\n\n\n\n<p>Office of Innovative Technology Solutions&nbsp;<\/p>\n\n\n\n<p>AVP and CIO of Innovative Technology Solutions&nbsp;<\/p>\n\n\n\n<p>254-459-5685&nbsp;<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Tarleton Office of Innovative Technology Solutions (OITS) Electronic Information Resource Complaints Standard Effective: February 11, 2020 Revised:&nbsp; April 25, 2025&nbsp; Procedure Summary&nbsp; This standard is provided so that suspected incidents &#8230;<\/p>\n","protected":false},"author":94,"featured_media":580,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-fullwidth.php","meta":{"_acf_changed":false,"inline_featured_image":false,"advgb_blocks_editor_width":"","advgb_blocks_columns_visual_guide":"","footnotes":""},"class_list":["post-2511","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"coauthors":[],"author_meta":{"author_link":"https:\/\/www.tarleton.edu\/technology\/author\/jgeorge\/","display_name":"jgeorge"},"relative_dates":{"created":"Posted 12 months ago","modified":"Updated 12 months ago"},"absolute_dates":{"created":"Posted on April 25, 2025","modified":"Updated on April 25, 2025"},"absolute_dates_time":{"created":"Posted on April 25, 2025 3:22 pm","modified":"Updated on April 25, 2025 3:25 pm"},"featured_img_caption":"","featured_img":false,"series_order":"","_links":{"self":[{"href":"https:\/\/www.tarleton.edu\/technology\/wp-json\/wp\/v2\/pages\/2511","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.tarleton.edu\/technology\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.tarleton.edu\/technology\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.tarleton.edu\/technology\/wp-json\/wp\/v2\/users\/94"}],"replies":[{"embeddable":true,"href":"https:\/\/www.tarleton.edu\/technology\/wp-json\/wp\/v2\/comments?post=2511"}],"version-history":[{"count":3,"href":"https:\/\/www.tarleton.edu\/technology\/wp-json\/wp\/v2\/pages\/2511\/revisions"}],"predecessor-version":[{"id":2515,"href":"https:\/\/www.tarleton.edu\/technology\/wp-json\/wp\/v2\/pages\/2511\/revisions\/2515"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.tarleton.edu\/technology\/wp-json\/"}],"wp:attachment":[{"href":"https:\/\/www.tarleton.edu\/technology\/wp-json\/wp\/v2\/media?parent=2511"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}