{"id":1706,"date":"2023-10-16T18:43:16","date_gmt":"2023-10-16T18:43:16","guid":{"rendered":"https:\/\/www.tarleton.edu\/technology\/?page_id=1706"},"modified":"2023-10-26T18:27:20","modified_gmt":"2023-10-26T18:27:20","slug":"upgrade-notice","status":"publish","type":"page","link":"https:\/\/www.tarleton.edu\/technology\/upgrade-notice\/","title":{"rendered":"Student Information System Upgrade Notice"},"content":{"rendered":"\n
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Timeline Dates<\/h2>\n\n\n\n
\"Calendar<\/figure>
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Upgrade will take place on Friday, October 20, 2023<\/strong> starting at 5:30 PM<\/strong>. All Services will be offline.<\/p>\n<\/div><\/div>\n\n\n\n

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\"Calendar<\/figure>
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Upgrade scheduled to complete on Thursday, October 26, 2023<\/strong> by 1:00 PM<\/strong>. Services will be back online.<\/p>\n<\/div><\/div>\n\n\n\n

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Questions? Contact Us<\/h2>\n\n\n\n

For questions regarding this upgrade, please contact our Service Desk at 254.968.9885<\/a>, select option #1.<\/p>\n\n\n\n

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254.968.9885 | Option #1<\/h3>\n<\/div>\n<\/div><\/div>\n\n\n\n
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Impact to Students, Faculty, and Staff<\/h2>\n\n\n\n

Services unavailable during this upgrade window will be:<\/p>\n\n\n\n

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  • AdAstra<\/li>\n\n\n\n
  • Admissions Processing<\/li>\n\n\n\n
  • Banner\/myGateway<\/li>\n\n\n\n
  • Degree Works Audits<\/li>\n\n\n\n
  • DuckTrax<\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n
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    • Financial Aid Processing<\/li>\n\n\n\n
    • Registration\/Drop Processing<\/li>\n\n\n\n
    • Texan Bill Pay<\/li>\n\n\n\n
    • Texan Facts<\/li>\n\n\n\n
    • Transcript Processing<\/li>\n<\/ul>\n<\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n

      No ability to view Grades, Holds, and Class Schedules in DuckTrax during the upgrade window<\/p>\n<\/div>\n\n\n\n

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      Main Offices Affected<\/h2>\n\n\n\n
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      • Academic Advising<\/li>\n\n\n\n
      • Admissions<\/li>\n\n\n\n
      • Dean of Students<\/li>\n\n\n\n
      • Family Relations – Authorized User Payments (only)<\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n
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        • Financial Aid<\/li>\n\n\n\n
        • Registrar<\/li>\n\n\n\n
        • Residence Life – Meal Plan Sign-ups<\/li>\n\n\n\n
        • Student Business Services<\/li>\n<\/ul>\n<\/div><\/div>\n<\/div><\/div><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n
          <\/div>\n\n\n\n

          Canvas Will Still Be Available During This Upgrade Window<\/p>\n