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General FAQ

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Guest/Visitor Accounts

How can I get a guest account for a visitor?

If you are faculty or staff and have someone coming to campus for a University affiliated event or visit and they require access related to the visit, you may submit a request via a Helpdesk ticket.

By requesting a guest account you are agreeing to assume sponsorship of the individual and to inform your guest of these expectations. Guest account access is granted under the expectation that account holders will use the access in accordance with Tarleton State University’s Account Management and Computer Use  rules for compliance.   Violations will result in the immediate revocation of guest account privileges. 

Note: You will be contacted within two business days and provided with the account/password information for distribution to your guest.

To request the account, you may call the Helpdesk or go online to fill out the request.

IT Security

How do I report a suspected computer security issue?

The process is defined in the Tarleton State University Standard Administration Procedure for Computer Use is located www.tarleton.edu/policy/documents/29_01_03_T3_ElectronicIRComplaints.pdf

What are the rules for computer usage at Tarleton State University?

The process is defined in the Tarleton State University Standard Administration Procedure for Computer Use is located www.tarleton.edu/policy/documents/29_01_03_T1_01_AcceptableUse.pdf

Should I send confidential information via email?

There are a couple of things to consider before deciding:

  1. If it is highly sensitive or regulated as personal / confidential information, you may want to discuss with your IT department how best to handle the transaction.

  2. Then decide if it is to be sent to an internal source only which is a lesser risk or if it will be going out over the internet which increases the risk exponentially.

Note: Unencrypted email is not a secure method for transmitting sensitive information over the internet.

If I share my username/password and someone else uses it to send a harassing email message, will I be held responsible?

Login credentials assigned to individuals for the purpose of access to the Tarleton State University technology resources are not to be shared for any reason with anyone. Unless the passphrase was obtained by another person through the exploitation of system security exposures or via other circumstances outside of the user's control, computer account owners will be responsible for actions taken from their computer accounts. See Tarleton State University Standard Administration Procedure for Acceptable Use located www.tarleton.edu/policy/documents/29_01_03_T1_01_AcceptableUse.pdf

Where can I find information about computer Hoaxes and Scams?

This information can be found on A&M's Information Technology Issues Management website http://itim.tamu.edu/hoax.html

Why would I want to delete my Webpage history?
Keeping your Computer Safe: Delete Webpage History

As you browse the web, Internet Explorer stores information about the websites you visit and information that you're frequently asked to provide (for example, your name and address).

The following is a list of the type of information that Internet Explorer stores:

  • Temporary Internet files
  • Cookies
  • A history of the websites you've visited
  • Information that you've entered into websites or the Address bar (this is referred to as saved form data and it includes things such as your name, address, and the website addresses that you've visited before)
  • Passwords
  • Temporary information stored by browser add-ons

Usually, it's helpful to have this information stored on your computer because it can improve web browsing speed or automatically provide information so you don't have to type it in over and over.

Recommendations:
  1. Close Internet Explorer when you've finished will clear cookies that are still in memory from your current browsing session. This is especially important when using a public or kiosk computer and do not want any of your personal information left behind.
  2. Clear your browsing history on a regular basis. This does not delete your list of favorites or subscribed feeds. It only deletes temporary files, browsing history, cookies, saved form information, and saved passwords.

*Taken from Windows Internet Explorer ‘Help’ documentation

If my department is hosting an event is there an option to offer computer access for wireless, classroom settings or other connectivity?

For general  information, call the Helpdesk at 254-968-9885

If in a classroom/lab setting call CII at 254-968-9540

Music, Movies, and Other Copyrighted Materials

What is File Sharing? P2P?

File sharing is making files available for other individuals to download. It can be as innocent as accessing work files from your home computer or sharing documents you created on your web page. The controversial aspects of file sharing involve peer-to-peer or P2P software such as Morpheus or KaZaa. These programs and their users can be sharing copyrighted material without the permission of the copyright owners.

For more information, see Downloading or Sharing Music, Movies, and Other Copyrighted Materials.

Where can I download or view legal content?

VPN (Virtual Private Network)

Where can I get information about Tarleton's VPN Client?

Wireless

Does Tarleton provide wireless access?
Yes, Information Technology Services (ITS) provides wireless services to faculty, staff and students on the Stephenville Campus. The wireless network provides Tarleton users with mobile access to the Internet, and email without having to be physically connected.  Wireless-ready devices such as laptops and smart phones can readily connect using your Tarleton network credentials. Find out more about Wireless.

Software

Is there discounted software available for work-at-home use or personal use?
Microsoft work-at-home software such as Office and Windows, and selected Adobe products for personal use, are available for discounted purchase via Texas A&M for Faculty / Staff Only from their Software Evaluation and Licensing Library at software.tamu.edu:
  1. Click the begin session button

  2. Choose Stephenville from the pull down list

  3. Click Select

  4. Login with your NTNET ID and password

  5. Choose Faculty/Staff

  6. Read the license agreement and click to affirm your agreement

  7. Continue with purchase

  8. Make your selections. Please note these are ONE TIME purchases.

This is a personal purchase and requires a personal credit card. The state procurement card may not be used for personal purchases.
What software is available for office use?
  • Microsoft Office
  • Microsoft Windows
  • SPSS
  • Hummingbird / Famis
  • and numerous applications that are licensed for limited use. Contact the Help Desk if there is a particular application that you need.
How do I purchase software for my office computer?
Submit a work order for a software request. A price will be quoted for the software.  Upon approval the license will be ordered and the software will be installed. IT Services will charge your account for the software.

Digital Signage

How do I make a request for placement on a campus digital sign?
All information and guidelines concerning the digital signage are located on the Digital Signage page.

Password Protecting Documents

How do I password protect a document?
To password protect Microsoft Office Word documents, follow this guide. For Excel, please click here. If you are interested in password protecting a PDF, please follow this link.