Distance Education: State Authorization and Student Grievance Information
Reauthorization of the Higher Education Act includes regulations regarding the delivery of distance education to out-of-state residents.
The United States Department of Education (USDOE) requires that institutions comply with any applicable state approval or licensure requirements in each state to which distance education instruction is delivered. Some states require universities to seek approval before enrolling their residents, and the approval processes can be expensive and time intensive. Tarleton is working to obtain authorization to enroll students from other states. However, due to authorization and review processes associated with some states, we may be limited in our ability to accept some distance learning course enrollments.
Please contact email@example.com to inquire about the current status of your state with regard to this USDOE state authorization requirement. Depending on the status of your state of residence regarding this requirement, Tarleton State University may notify you that you are not eligible to register for Tarleton State University distance learning courses.
Additionally, students have the right to file a complaint against an institution when these requirements are not followed or regarding the loss of tuition and fees as a result of an unfair business practice. Institutions must provide current and prospective students with contact information for filing complaints with its accrediting body and the appropriate state agency for handling complaints in a student’s state.
Tarleton State University is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) to award the bachelor's, master's, and doctoral degrees.
In most cases, these complaint procedures require the student to exhaust all complaint avenues internal to the institution before a grievance can be filed at the State or accrediting agency level. Tarleton students are advised to attempt to resolve complaints with the Tarleton faculty and administration. For more information or questions, contact firstname.lastname@example.org.
If you have a complaint about Tarleton State University's distance education programs, contact the appropriate authority in your state of residence. Below is a list of available complaint process information for all states. The State Higher Education Executive Officers (SHEEO) also maintains an up-to-date list of this contact information.
You may also file a complaint with Tarleton State University's regional accrediting agency, SACSCOC. Complete the Commission’s Complaint Form and send two print copies to the President, Southern Association of Colleges and Schools Commission on Colleges, 1866 Southern Lane, Decatur, GA 30033-4097.
|State||Link to Complaint Process*|
Alabama Commission on Higher Education
Alaska Commission on Postsecondary Education
|Arizona||A.R.S. § 32-3052 and A.A.C. R4-39-403
Arizona Complaint Process
|Arkansas||Arkansas Complaint Process|
|California||California Complaint Process|
|Colorado||Colorado Complaint Process|
|Connecticut||Connecticut Complaint Process|
Delaware Department of Education
|District of Columbia||District of Columbia Complaint Process|
Florida Complaint Process
|Georgia||Georgia Complaint Process|
|Hawaii||Hawaii Complaint Process|
|Idaho||Idaho Complaint Process|
|Illinois||Use institutional ombudsman/Dean/Department head/provost - hotline 217-782-2551 or Illinois Board of Higher Education|
|Indiana||Indiana Complaint Process|
|Iowa||Iowa Complaint Process|
|Kansas||Kansas Complaint Process|
|Kentucky||Section 13 of Kentucky Complaint Process|
State of Louisiana Board of Regents
State of Maine, Department of Education
Maryland Higher Education Commission
|Massachusetts||Massachusetts Student Complaint Process|
|Michigan||Michigan Complaint Process|
|Minnesota||Minnesota Complaint Process|
|Mississippi||Mississippi Complaint Process|
|Missouri||Missouri Complaint Process|
|Montana||Montana Complaint Process|
|Nebraska||Nebraska Complaint Process|
|Nevada||Nevada Complaint Process|
|New Hampshire||New Hampshire Complaint Process|
State of New Jersey Commission on Higher Education
|New Mexico||New Mexico Complaint Process|
|New York||New York Complaint Process|
|North Carolina||If the complaint cannot be resolved after exhausting the institution’s grievance procedure, the student may file a complaint with the following office: Post-Secondary Education Complaints, c/o Assistant Director of Licensure and Workforce Studies, University of North Carolina General Administration. 910 Raleigh Road, Chapel Hill, NC 27515-2688, telephone (919) 962-4558. The student may contact UNC General Administration for further details.
The Board of Governors, The University of North Carolina
North Dakota University System
|Ohio||The agency does receive student complaints. Students are encouraged to try to resolve their issues through their institution's formal grievance procedures. If the student's issue is not resolved through this process, the agency may then contact the institution on the student's behalf and request that institution work with the student to resolve the issue. If the grievance involves an issue that violates the agency's standards for authorization, the agency would need to contact the institution to determine the severity of the issue and what agency action would be taken.
The Ohio Board of Regents
|Oklahoma||Oklahoma Complaint Process|
Oregon Student Access and Completion, Office of Degree Authorization
|Pennsylvania||Pennsylvania Complaint Process|
|Puerto Rico||Puerto Rico Complaint Process|
|Rhode Island||Rhode Island Complaint Process|
|South Carolina||South Carolina Complaint Process|
|South Dakota||South Dakota Attorney General
1302 W. Highway 14, Suite 1
Pierre, SD 57501-8501
|Tennessee||The complaint form may be uploaded from the Tennessee Higher Education Commission|
|Texas||Texas Complaint Process|
|Utah||Utah Complaint Process|
Vermont Complaint Process
|Virginia||Virginia Compliant Process|
|Washington||Washington Complaint Process|
West Virginia Complaint Process
|Wyoming||Wyoming Complaint Process|