It is fair to say that even with the best efforts of everyone involved with service delivery, a problem may occur. If this should happen, the student is strongly encouraged to let Office of Student Accessibility Services know so a solution can be found as quickly as possible. Experience has shown that many times a problem arises because of a misunderstanding or miscommunication, and often clarification can be a quick and effective solution. In working to resolve problems, the following steps are recommended:<\/p>\n\n\n\n
Start by discussing the problem with the person involved.<\/p>\n\n\n\n
If the matter is still unresolved, communicate with the person in charge of the services or program in question.<\/p>\n\n\n\n
If no solution has been found to this point, call and make an appointment to meet with Office of Student Accessibility Services Director at (254) 968-9650.<\/p>\n\n\n\n
If the conflict remains, the student has the option to contact Tarleton State University\u2019s University Compliance at 254-968-9658 or students can file a grievance at https:\/\/cm.maxient.com\/reportingform.php?TarletonStateUniv&layout_id=15<\/a> .<\/p>\n\n\n\n The University will make every effort to resolve conflict by informal means. Throughout any of these procedures the student may expect to be treated with respect and dignity, receive a timely response, and have the issues handled in a confidential manner. The University expects the student to bring up any problems early, give clear and detailed information, and be respectful of the people who are involved.<\/p>\n\n\n\n Students may file a complaint with the Department of Education\u2019s Office for Civil Rights:<\/p>\n\n\n\n Office for Civil Rights<\/strong> Additionally, you may contact us at:<\/p>\n\n\n\n Toll-free: (800) 368-1019
\n\n\n\n
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201<\/p>\n\n\n\n
TDD toll-free: (800) 537-7697<\/p>\n\n\n\n