{"id":1303,"date":"2022-05-13T16:19:24","date_gmt":"2022-05-13T16:19:24","guid":{"rendered":"https:\/\/web.tarleton.edu\/cob\/?page_id=1303"},"modified":"2025-12-08T21:23:02","modified_gmt":"2025-12-08T21:23:02","slug":"technical-support","status":"publish","type":"page","link":"https:\/\/www.tarleton.edu\/cob\/technical-support\/","title":{"rendered":"Technical Support (QM Specific Review Standard 7.1)"},"content":{"rendered":"\n<p>As an active learner, you play a crucial role in identifying and resolving technical issues that may arise in your courses. By taking a proactive approach to problem-solving, you can often address common challenges independently and save time when seeking assistance.<\/p>\n\n\n\n<p><strong>Here are some initial troubleshooting steps to try:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Check Your Internet Connection:<\/strong> Ensure you have a stable and reliable internet connection.<\/li>\n\n\n\n<li><strong>Update Your Browser:<\/strong> Make sure you are using the latest version of your web browser.<\/li>\n\n\n\n<li><strong>Clear Browser Cache and Cookies:<\/strong> This can sometimes resolve minor technical issues.<\/li>\n\n\n\n<li><strong>Review Course Announcements:<\/strong> Important information and troubleshooting tips may be posted there.<\/li>\n\n\n\n<li><strong>Check Your Course Materials:<\/strong> Verify that you have downloaded and installed any necessary software or plugins.<\/li>\n<\/ol>\n\n\n\n<p>If these steps do not resolve your issue, you may need to consult with your instructor or relevant vendors. When contacting your instructor, please provide the following:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>A clear description of the problem:<\/strong> Be as specific as possible about the issue you are experiencing.<\/li>\n\n\n\n<li><strong>Screenshots:<\/strong> Capture any error messages or unusual behavior for reference.<\/li>\n\n\n\n<li><strong>Troubleshooting Attempts:<\/strong> List the steps you have already taken to resolve the issue.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Tarleton:<\/h2>\n\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading\" id=\"anonymous_element_21\">Innovative Technology Solutions (ITS)<\/h3>\n\n\n\n<p>For help with your password, computer, or other technology or software:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Phone<\/strong>: 254-968-9885 or toll-free 866-744-8900<\/li>\n\n\n\n<li><strong>Email<\/strong>:&nbsp;<a href=\"mailto:helpdesk@tarleton.edu\">helpdesk@tarleton.edu<\/a><\/li>\n\n\n\n<li><strong>Locations<\/strong>:\n<ul class=\"wp-block-list\">\n<li>Admin Annex II\u2013 Innovative Technology Solutions Building\n<ul class=\"wp-block-list\">\n<li>Mon &#8211; Fri 8 am- 8 pm<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Room 105 of the Admin Annex II (#532 on the campus map)<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Website<\/strong>:&nbsp;<a rel=\"noreferrer noopener\" href=\"http:\/\/www.tarleton.edu\/technology\/\" target=\"_blank\">Technology @ Tarleton<\/a><\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\">Test Out<\/h2>\n<\/div>\n\n\n\n<p>If you are in a course that utilizes the Test Out platform and are having difficulties, please consult their support page which includes a help section, a form to complete a request for help, a chat feature, as well as phone support during normal business hours Mountain Standard Time.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/w3.testout.com\/support\/contact-us\">Support &#8211; How Can We Help? (testout.com)<\/a><\/li>\n<\/ul>\n<\/div>\n\n\n\n<p>By following these guidelines, you can effectively troubleshoot technical problems and ensure a smooth learning experience. Once the above steps have been exhausted, please leverage the resources below to help address your issue.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Canvas<\/h2>\n\n\n\n<p>Our local helpdesk team is available to answer any questions related to online instructional tools at Tarleton State University. Our phone number is\u00a0<strong>254-968-1960<\/strong>\u00a0or\u00a0<strong>Toll-Free 1-866-744-8900<\/strong>. Additionally, 24\/7\/365 chat or phone support is available by chat or phone by selecting the\u00a0<strong>Help?\u00a0<\/strong>menu on the left navigation global menu in Canvas.<\/p>\n\n\n\n<p>We welcome your feedback and questions. If there is something you would like to know how to do or have an interest in, do not hesitate to&nbsp;contact us!<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Phone<\/strong>: 1-833-444-2087<\/li>\n\n\n\n<li><strong>Face to face<\/strong>: Admin Annex II\u2013 Innovative Technology Solutions Building<\/li>\n\n\n\n<li>Mon-Fri 8 am- 8 pm&nbsp;<\/li>\n\n\n\n<li><strong>Website<\/strong>:&nbsp;<a href=\"https:\/\/community.canvaslms.com\/community\/answers\/guides\/video-guide#jive_content_id_Students\" target=\"_blank\" rel=\"noreferrer noopener\">Canvas Video Guides<\/a><\/li>\n<\/ul>\n\n\n\n<p><a href=\"https:\/\/community.canvaslms.com\/t5\/Student-Guide\/tkb-p\/student\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Canvas Training Videos <\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/community.canvaslms.com\/t5\/Canvas-Mobile\/ct-p\/canvas_mobile?tab=recent\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Canvas Student App<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Cengage:<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">MindTap:<\/h3>\n\n\n\n<p>You may access MindTap technical support services through the Cengage Technical Support link in your course which will prompt you complete a form. Please provide as much detail as you can to help their support team more quickly diagnose your issue and include your instructor&#8217;s email in the field where you may add more participants so they are notified that you are having an issue.<\/p>\n\n\n\n<p>Alternatively, you may also participate in Cengage&#8217;s Virtual Office Hours Monday \u2013 Friday from 10:00 AM to 12:00 Noon (Central Time) each day.&nbsp;No appointment necessary.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/info.cengage.com\/DTS_OfficeHours_Southwest\" target=\"_blank\" rel=\"noreferrer noopener\">Cengage Student Office Hours<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">LinkedIn:<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.linkedin.com\/help\/linkedin\/answer\/a518597\/getting-help-and-contacting-linkedin-customer-service?lang=en\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">LinkedIn Customer Support<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">McGraw Hill:<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/mhedu.force.com\/CXG\/s\/StudentResources?dc=Student_Resources\" target=\"_blank\" rel=\"noreferrer noopener\">Connect Technical Assistance<\/a><\/li>\n<\/ul>\n\n\n\n<p class=\"information has-texan-white-color has-tarleton-purple-background-color has-text-color has-background\">QM Standard 7.1: The course instructions articulate or link to a clear description of the technical support offered and how to obtain it.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>As an active learner, you play a crucial role in identifying and resolving technical issues that may arise in your courses. By taking a proactive approach to problem-solving, you can &#8230;<\/p>\n","protected":false},"author":93,"featured_media":580,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-fullwidth.php","meta":{"_acf_changed":false,"inline_featured_image":false,"advgb_blocks_editor_width":"","advgb_blocks_columns_visual_guide":"","footnotes":""},"class_list":["post-1303","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"coauthors":[],"author_meta":{"author_link":"https:\/\/www.tarleton.edu\/cob\/author\/schuessler-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2\/","display_name":"schuessler"},"relative_dates":{"created":"Posted 4 years ago","modified":"Updated 4 months ago"},"absolute_dates":{"created":"Posted on May 13, 2022","modified":"Updated on December 8, 2025"},"absolute_dates_time":{"created":"Posted on May 13, 2022 4:19 pm","modified":"Updated on December 8, 2025 9:23 pm"},"featured_img_caption":"","featured_img":false,"series_order":"","_links":{"self":[{"href":"https:\/\/www.tarleton.edu\/cob\/wp-json\/wp\/v2\/pages\/1303","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.tarleton.edu\/cob\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.tarleton.edu\/cob\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.tarleton.edu\/cob\/wp-json\/wp\/v2\/users\/93"}],"replies":[{"embeddable":true,"href":"https:\/\/www.tarleton.edu\/cob\/wp-json\/wp\/v2\/comments?post=1303"}],"version-history":[{"count":2,"href":"https:\/\/www.tarleton.edu\/cob\/wp-json\/wp\/v2\/pages\/1303\/revisions"}],"predecessor-version":[{"id":4950,"href":"https:\/\/www.tarleton.edu\/cob\/wp-json\/wp\/v2\/pages\/1303\/revisions\/4950"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.tarleton.edu\/cob\/wp-json\/"}],"wp:attachment":[{"href":"https:\/\/www.tarleton.edu\/cob\/wp-json\/wp\/v2\/media?parent=1303"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}