Publishing and Un-Publishing
Web content you create, edit or copy does not automatically change on the live website. When your web content is ready to be published, you must decide to do one of the following:
- Publish the single asset (e.g. page or file)
- Select the Page or File, and then select the Publish button.
- Make sure the Production Server checkbox button is selected. (You may have to expand a menu option to see the checkbox.)
- Select Publish.
- Publish the whole website folder
Sometimes more than a Page or File needs to be published, since content changed in multiple areas in your website. If you need to publish a Folder, you can select the Publish button on a Folder, and follow the same steps as a single asset.
If you are trying to publish a folder or its contents, make sure the folder is not one starting with an underscore (_) as these are internal Folders for Cascade organizational use only. No publishable content (e.g. Page or File) should be in an _underscored folder, only Blocks. Attempting to publish such a folder will give you an error message. (Even if images work inside Cascade, they will not publish correctly to the website if they are in _underscore folders.)
Un-Publishing
Sometimes content needs to be removed for a time or archived for reuse later. Select the asset(s) via their checkboxes, select the More button and Un-publish.
You can delete content from Cascade if you are not using it ever again. Replace files instead of deleting and adding new ones.
Publishing Queue
After you have set something to publish, you can check the publishing queue to see if your content should already be on the live website.
Go to the hamburger menu button, and select Publish Queue to see the location of your publish request in the queue. Contact University Web Services if you see an error message on the queue that something is stalled or doesn't appear to be increasing in percentage completed.
Note that Scheduled Jobs will appear in the Active Jobs publishing queue when they are scheduled to publish.
Troubleshooting Publishing Tasks
I don’t see my updates on the website. What can I do?
- Make sure you selected Production Server.
To Publish to the Production Server:
- Select Publish
- Check the Production Server box (may have to expand a menu to see the option)
- Select Publish
- Make sure it isn't still in the Publishing Queue.
- Select the hamburger menu button on the top right
- Select Publishing Queue, and check if your content is still publishing or in line to publish
- Check for publishing errors.
- Select Cascade icon to get to the Dashboard
- Check your Notifications for any recent "Job Errors", seen when you expand the publishing report.
Red error messages must be sent to University Web Services immediately. Copy/paste the error into an email to Web Services, so we can troubleshoot the error.
- Refresh your browser or clear your browser cache.
- Refresh your webpage or document to see if it updated visibly for you.
- If it didn't, depending on your browser, you may need to “clear your viewing history”.
Note that not everyone will experience the page or file the way you see it. You were on the page or file recently, so it is in your browser's cache. That's why you see the old content. Other people haven't been to your page or file, so they will get the updated one from the website after you publish.
