TAT - Division of Student Life - Tarleton State University
General Information

1.0 MISSION STATEMENT

2.0 BASIC OPERATIONS

3.0 VARIOUS RESPONSIBILITIES

4.0 A TYPICAL NIGHT IN TAT

5.0 HOW DOES TAT WORK?

6.0 ANTICIPATED QUESTIONS

7.0 INSURANCE AND LIABILITY

8.0 TAT EMERGENCY PROCEDURES

9.0 APPENDICES — (Click here to view Appendices in PDF Format)

 
1.0 MISSION STATEMENT

TAT will provide a safe and reliable service, free of charge, to Tarleton State University students, within the Stephenville community, who are impaired, intoxicated, unable to drive, or otherwise choose not to drive due to other circumstances.

1.1 Goals

The primary goal of this project is to decrease the amount of drivers under the influence of alcohol in the Stephenville community. The organization will strive to establish a beneficial program that is rewarding to both its users, its members and the community.

1.2. Stance on Alcohol

TAT believes that it is a student’s choice whether or not to drink. We hope students will drink responsibly and never drive while intoxicated.

1.3 Existing Programs

TAT is a program based upon the success of similarly established programs found across the nation. The programs/schools below have provided consultative assistance and have programs currently in place.

TAT developed from the CARPOOL program and the SWAT program. Other existing safe ride programs can be found at www.srpu.org

 

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2.0 BASIC OPERATIONS

  • TAT operates two nights a week, Tuesdays and Thursdays, from 10:30 pm to 1:30 am
  • TAT uses vehicles rented from Enterprise Rent-A-Car.
  • At least one male and one female member occupy every TAT vehicle.
  • TAT will only provide a one-way ride to a patron’s place of residence within Stephenville community.
  • TAT volunteers/members receive basic training in the areas of TAT operations before working.
  • TAT will not provide rides to bars, clubs, or parties.
  • TAT will send “Ducks” to pass out business cards throughout the bars, clubs, and parties, to actively promote the use of TAT.
  • TAT wear bright yellow shirts that make TAT easily identifiable.
  • TAT student dispatchers keep logs for every phone call received and ride given. Navigators must contact TAT headquarters when they pick up and drop off passengers. The number of passengers is logged but no personal identifying information of patrons is logged.
  • Accident Insurance is provided through the Rental agency’s insurance providers.
  • TAT does not preach religious beliefs to passengers. TAT is non-judgmental.
  • TAT is not above the law. All traffic laws are strictly enforced.
  • TAT does not give rides only to those that are intoxicated. TAT gives rides to anyone who may have been drinking, or in need of a ride home.
  • TAT IS FUN! Students who participate have snacks at the TAT office and have fun

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3.0 VARIOUS RESPONSIBILITIES WITHIN TAT

3.1 Student Dispatchers (SD)

Student dispatchers (2) are members of the student organization representatives who have volunteered to work during TAT operational nights. Dispatchers maintain communication with all TAT vehicles via cell phone. They keep track of all cars by writing down when and where they picked up their ride, where they are going, and how many passengers are in the car. The two dispatchers work in tandem. For example, in case of an emergency, one student dispatcher will maintain contact with the Navigators/vehicle at all times, while the other student dispatcher works to contact the university Control Center and/or police.

3.2 Drivers and navigators

Drivers are students from student organizations. Drivers must be at least 21 years of age, and have taken the Tarleton safety drivers class. Drivers give safe rides home to whomever headquarters approves and assigns to each car. The second TAT member who must be in the van with the driver is the navigator. The navigator is responsible for communication between headquarters and the vehicle through cell phones. Navigators also read the “TAT Rights” (appendix M) to the patron before they start to drive to their destination.  

3.3 Ducks

Ducks are student organization representatives/members. On the days TAT operates, Ducks go to various parties, bars, and clubs in Stephenville to promote TAT, and identify those in need of a ride. If needed, they can contact headquarters by cell phone if they meet somebody in need of a safe ride home.

3.4 Executive Board

The Executive Board is made up at least 9 student members who oversee TAT operations, solicit and garner support and participation from the community, and assure that TAT is providing vibrant, and the best possible service to the community. The TAT constitution (Appendix E) outlines the authority of the Executive Board.

3.5 Review Board

Review Board is a risk management assessment team that consists of the Advisor or Assistant VP of Wellness and Career Development, three Executive members, and a member without executive status. Review Board meets when there is a critical incident to review.

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4.0 A TYPICAL NIGHT IN TAT

10:30pm - The TAT volunteers/members (student groups) arrive at TAT headquarters, sign in, and receive their assignments for the night. During announcements, members are made aware of any special events in the community, such as concerts, where rides may be needed. All working members must wear TAT shirts.

11:00pm - TAT leaves for the local bars and clubs for potential patrons/passengers, and also begin to accept calls for rides.

12:00am - All bars in Stephenville close at 12:00 am on Tuesdays and Thursdays. Passengers wait outside (usually with Ducks) for TAT to take them home.

  • TAT members return to headquarters after all rides are complete.
  • TAT dispatchers complete all necessary paperwork at the end of the night and make sure that all volunteers have been accounted for.

1:30am - TAT accepts no more calls. Sometimes all rides are complete before 1:30am. If this occurs, TAT may fold up for the night before 1:30am, at the discretion of the TAT Executive in charge for that night.

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5.0 How does TAT work ?

  • The day-to-day operation is run by student leaders called TAT Executives. TAT Executives make sure that we have enough drivers, navigators, ducks & dispatchers for each night that TAT operates.
  • TAT drivers, navigators, ducks and dispatchers are volunteers from student organizations. While actively participating, students volunteers are considered TAT members. Each student organization signs up for about 6-8 nights at a time. In return, TAT donates the following:
    • Community service
    • free TAT t-shirts
    • $ donation
    • the value of saving lives and making our community safer
    • the satisfaction of being a part of the solution against drunk driving.

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6.0 Anticipated Questions

6.1 Why TAT?

TAT’s mission is to provide a safe and reliable service, free of charge to Tarleton State University students, within Stephenville community, who are impaired, intoxicated, unable to drive, or otherwise choose not to drive due to other circumstances. Stephenville does not have a reliable public transportation or taxi service at night/after 6PM. TAT is simply trying to provide an option for a safe and reliable mode of transportation to students in need.

6.2 Why is it important that we operate out of a central location/headquarters?

The atmosphere we are trying to create for our members is comfortable and laid back, while yet being centrally located on campus. We wish to build a desirable environment in which the students do not feel obligated, so we try to include some food and drink for all TAT-ers who are working. It’s all in an effort to reward the members for their time and energy and create a comfortable environment.

6.3 Why do we rent cars?

By renting vehicles, we have automobiles that are new and in which insurance is already in place. There is also no need for maintenance or storage during the week. Renting also affords us some flexibility on number and type of vehicles.

6.4 Why bright yellow for everything?

Yellow was chosen in order to have a universal color that will be distinctive and noticeable. At a bar or party, an obnoxiously bright yellow shirt will be easily identifiable.

6.5 Who is responsible for overseeing the TAT program and its members?

TAT Executive Board members oversee the day-to-day operations of TAT. The TAT Review Board is the risk management assessment team that meets when there is a critical incident to review. See appendix N for a summary of TAT organizational structure.

6.6 Why are TAT members not certified in First Aid and CPR?

In case of an emergency, we want our members to be effective without having a legal responsibility. TAT members are instructed to contact the university Control Center to relate emergencies.

6.7 How do we address liability?

We provide the members with an Assumption Risk Form that serves as an informational guide to the reasonable and foreseeable risks of the program. We purchase our automobile insurance through Enterprise. Liability is discussed in more detail in the following section.

6.8 How did we decide on running 2 (two) vehicles?

We launched TAT with 2 vehicles, based on projected needs of launching this new program. We estimated that the need for rides in the Stephenville area would be similar to that at Texas State University in that the majority of ride request would be after the bars close. SWAT, at Texas State University (student population of about 25,000), runs 4 vehicles. Although Tarleton has about 8,000 students, we felt that we needed to run 4 vehicles in order to emphasize visibility, accessibility and convenience, while establishing this new program. After experiences and close evaluation of these issues during the inaugural year we determined that based on a combination of budget and operation needs, we will operate 2 vans beginning Fall, 2005.

6.9 Who are our Drivers?

Drivers are students from student organizations who will donate their time to the TAT program. We estimate that about 7-9 student organizations per year will volunteer. Student organizations who choose to do so receive a donation, about $100, for their service to the community. Student organizations may team up if they wish and split the donation. Each student organization coordinates their volunteer drivers with the Executive Board, to make sure that we have adequate drivers, navigators, and Ducks available each month. TAT does not offer rides during Restricted Activities in December and May. TAT does note operate during the summer. For more info see our operations calendar.

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7.0 Insurance and Liability

7.1 TAT Rights

TAT navigators read the TAT Rights to patrons before beginning a ride. The rights are as follows:

“TAT reserves the right to terminate this ride at any time. Do not use alcohol or smoke while in transit. Any threats of violence will be reported to the police. TAT agrees to drive you from ”here” to “your destination.”

This statement serves as a caution to patrons. It is not considered a legal contract between the patron and TAT; rather it is a chance for TAT to give notice to the patron thereby making it more acceptable to terminate a ride when necessary. Patrons are not asked to sign any agreement before entering the vehicle.

7.2 Assumption of Risk/Release of Liability Form

Every TAT member will fill out an Assumption of Risk form before volunteering/operating in TAT. These forms serve as valuable assets to TAT for the following reasons:

  • The forms give the members’ consent for medical treatment if necessary
  • The forms verify that each member is at least eighteen years of age
  • The forms are a documented form of caution to each participant about the reasonable and foreseeable risks involved. This may help preclude pursuit of litigation.

To view a copy of the Assumption of Risk/Release of Liability Form, please see Appendix A.

7.3 Full Damage Waiver (DW), Personal Accident Insurance (PAI), and Supplemental Liability Insurance (SLP)

TAT will receive the Full Damage Waiver (DW) and the Supplemental Liability Insurance (SLP) automatically upon signing a contract with Enterprise stating that this policy is included. In addition to this policy, TAT also purchases the Personal Accident Insurance from Enterprise. By purchasing these policies, TAt is making every effort to help ensure that that each TAT volunteer’s personal auto and health insurance would not be needed for coverage. The only circumstance when a TAT member’s personal insurance would come into effect is if a TAT volunteer was at fault in an accident that caused personal or property damage that exceeds the Enterprise insurance policy. The Enterprise SLP insurance is a primary coverage according to the policy limits and the member’s personal auto insurance comes into effect if an accident were to warrant liability insurance over the SLP limits.

If a TAT member drives a rental vehicle with an invalid driver’s license or breaks any of the terms listed in the renter agreement/insurance policies, then the insurance policies from Enterprise would be voided and the member’s personal insurance would provide coverage in the event of an accident. Each driver has taken the Tarleton’s Defensive Driver training class, and each volunteer understands the importance of following all traffic laws and driving safely. As long as each driver drives safely and follows all conditions in the rental agreement, then there should never be a situation that would require the use of a member’s personal insurance.

The Collision Damage Waiver releases TAT and TAT volunteers of financial responsibility for damages to Enterprise vehicles. Basically TAT is covered for any damage to the rented vehicle. For this policy to provide coverage and insure volunteers are covered, TAT must adhere strictly to the rules stated in the contracts:

It is the responsibility of the TAT Executives to study, understand, and strictly comply with each and every guideline throughout the course of the school year.

The PAI covers $100,000 renter-accidental death, $10,000 each passenger-accidental death, up to $3,500 renter and each passenger-accident medical expense benefit, up to $150 renter and each passenger-ambulance expense benefit. The PAI is the primary insurance in the case of injury or death and the person’s personal insurance is secondary. Basically, TAT members and TAT patrons are insured twice, first by Enterprise and then by their personal policies if the first policy is not enough.

The SLP provides coverage of up to $1,000,000 combined single limit coverage in all third party damage situations. The SLP covers all third-party damages (property, vehicle, personal) caused by a TAT vehicle. If a TAT vehicle were to cause damage to someone’s property or vehicle, or if a third party is injured in an accident, then this policy would provide protection and coverage for TAT and those involved.

To make a claim under these policies, it is important to get a police report on any accident and to be able to explain what happened to the vehicle. With a police report and any other information Enterprise requests, all claims will be through Enterprise and will be their responsibility.

To view a copy of the Contracts with Enterprise, you can request a copy from the TAT advisor. Some of the main issues in the contracts are summarized in Appendix B

7.4 Nightly Sign-Ins for Members

This document states that each member has not consumed any alcohol, that all members’ drivers licenses are current, that each person has a responsibility to help assure the safety of all passengers and the rental vehicles.

To view a copy of the Nightly Sign-in Sheet, please see Appendix C.

7.5 Member Training

Training is mandatory for all members of TAT before they can participate in the program, unless it is approved by the Review Board that the prospective member has been sufficiently trained. The areas of training include, but are not limited to the following:

  • TAT Policies and Procedures.
  • Tarleton Defensive Driver Safety Training for drivers

7.6 Director in Charge and Student Dispatcher Reports

A TAT Executive will be Director in Charge on duty each night to ensure that someone is available to make decisions and react to adverse situations in a timely manner and in accordance with the policies stated in the TAT Manual. The Student Dispatcher Reports serve as a record of each night’s operations, including the positive and negative occurrences of each night. The document also helps to determine if there is a need for the Review Board to meet. These reports will be reviewed once a week by the Executive Board.

To view a copy of the Student Dispatcher Report form, see Appendix D

7.7 Cell Phones

TAT members provide their own cell phones. Navigators will be provided the following phone numbers at the beginning of operations:

  • TAT Headquarters (968-1828)
  • University Control Center (968-9265)
  • 911
  • Harris Medical Erath County Hospital (965-1500)
  • Tarleton State University Police Department (968-9265)
  • Stephenville Police Department (918-1200)
  • Advisor’s Phone Number (call Control Center to page Advisor: 968-9265)

7.8 Monitoring of Members

TAT Student Dispatchers will consistently monitor each TAT vehicle and all Duck teams as to the status of each member and their locations. This will be done via cellular phone with routine calls between the TAT headquarters, the Ducks, and the vehicles.

7.9 Emergency Code Words

TAT has established an official code for members to use when they are in need of help due to the possible threat of violence from patrons. The TAT Emergency Procedures section (section 8.0) of the manual further discusses these codes.

7.10 Risk Management

The TAT Review Board shall meet when there has been a critical incident, or as needed, to address and evaluate all risk management policies and procedures. The Advisor will update the TAT Manual accordingly and inform all members of any risk management areas in which the committee is lacking.

7.11 The TAT Manual

The TAT Manual will be the official operations and risk management manual for TAT. The Executive Board and Review Board must review the manual on an annual basis. Any additions or corrections will be presented to the Executive Board and Advisor for approval. There must be a copy of the TAT Manual at headquarters at all times.

7.12 Drowsy Driving

TAT provides peppermints for all members to help prevent drowsy driving. According to the Defensive Driving trainer in College Station, TX, peppermints are the best method for preventing drowsiness. Caffeine provides a temporary boost but eventually caffeine will make you jittery or you will come down from the boost.

7.13 Donation Money

Donations received through the course of the evening will be kept in the glove box of the automobile. Upon the return of the vehicle to headquarters, donations will be stored at TAT headquarters in the cash box until the money can be deposited into a bank account at the earliest convenience.

7.14 Accident Prevention

All members are instructed to report any cases of other drivers possibly driving intoxicated to headquarters so the student dispatcher(s) can immediately inform the police. TAT members must provide headquarters with the make, model, and color of the vehicle as well as the location and which direction the vehicle is heading.

7.15 Insurance and Liability Policies

The following gives an overview of TAT’s insurance policies. TAT purchases five (5) insurance policies that cover each TAT Driver, Navigator and Duck while he/she is working TAT.

This overview is intended to provide the TAT Executive Staff with a general understanding of the insurance policies that provide coverage to all TAT volunteers during official TAT functions and nightly operations. The exact terms and conditions of coverage for each policy can be found in the TAT Insurance Manual, in the TAT advisor’s office. Each Executive staff should be familiar with general insurance policies in order to answer questions and provide information to members, parents and media about the general measures TAT take to protect its volunteers. Each Executive should be familiar with the general restrictions and exemptions of each insurance policy. However, detailed questions should be referred to the TAT advisor. TAT Executives and members must ALWAYS strictly adhere to the terms and conditions of each insurance policy. A contract violation will void any insurance coverage and TAT will be liable and held responsible for its actions in the event of an accident. While all Executives should have the knowledge and understanding to effectively handle insurance issues, the TAT advisor and the Director of Risk Management are responsible for processing all claims and managing all situations that involve any of TAT’s insurance policies. The TAT Insurance Manual provides a detailed look at each insurance policy and contains the forms or process necessary to file claims on the insurance polices. For Enterprise Insurance Policies, see 7.3 above

 

Accident Medical

TAT also purchases an Accident Medical Policy. This medical policy will provide primary medical coverage for each of our members during all TAT activities, excluding time in the Enterprise rental vehicles. This insurance is primary, there is no deductible, and will help cover any accident during designated TAT activities.

This insurance policy is also underwritten through the Texas A&M Risk Management and Safety department. To file a claim under this insurance policy, members need to take the Personal Information Sheet to the hospital along with the TAT insurance information/”Special Risk Accident and Sickness Claim form” that has the policy numbers and all other necessary information.

Tarleton does not require that we purchase the General Liability or the Accidental Medical insurance. However, TAT is committed to take every measure to protect our volunteers to the best of our ability.

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8.0 TAT Emergency Procedures

All TAT members will use their best judgment in assessing and dealing with all emergency situations. Below are some scenarios for training purposes. In all situations that involve possible injury, altercations, etc, typical procedures are as follows:

    1. TAT member (driver, navigator, duck) contacts TAT headquarters
    2. TAT dispatcher/DIC at headquarters contacts Control Center
    3. Control Center contacts TSU police, Dean of Student Life and TAT Advisor.
    4. Dispatcher sends other dispatcher to scene with “Personal Information Sheet.”
    5. Fill out an accident/police report and TAT Incident report
    6. DIC notifies TAT advisor & Enterprise within 24 hours of incident.
    7. Review Board meets to review case within 7 working days.

8.1 Patron cannot enter car under their own power

Do not allow patrons to enter the car if they cannot do so on their own. They could need medical help that you are not qualified to provide. Call headquarters to inform them of the canceled ride.

8.2 Patron cannot enter car under their own power but are assisted by friends

Do not allow patrons to enter the car if they cannot do so on their own. They could need medical help that you are not qualified to provide. Call headquarters to inform them of the canceled ride.

8.3 TAT member receives ticket for traffic violation

This is a case where the driver of the vehicle is at fault. TAT is not above the law and do not claim to have immunity from the law. Member is solely responsible for all fines and punishments.

8.4 Patron verbally assaults a TAT member before entering the car.

First, the TAT member asks patron to refrain from using profanity or harsh language and, if the patron calms down, the ride can then continue. If the patron does not calm down then it is up to the discretion of the TAT members whether or not to provide services. If, while in transit, more disrespect ensues, refer to scenario #5.

8.5 Patron verbally assaults member while inside of car

TAT member explains to the patron that this is voluntary and a service free of charge and that the patron’s respect is highly appreciated. If this does not resolve the problem the ride should be terminated at the nearest well-lit store or gas station. If this is a problem, call headquarters for further instructions and assistance.

8.6 Patron vomits in TAT vehicle

Upon a patron throwing up in the vehicle missing a trash bag, TAT members should never touch the bodily fluids of patrons. Have the patron dropped off and return the car to headquarters immediately for cleaning. This should be done with gloves and excessive amounts of cleaning agents. Return car to the fleet as soon as possible.

8.7 TAT vehicle is towed and members are stranded

If the car is impounded, volunteers must call the student dispatchers with their whereabouts for a ride back to headquarters. Enterprise should be contacted the next morning.

8.8 Patron demands tip money

Give the patron the money found in the car and get them out of the vehicle. After the patron has left the vehicle, move to a secure location and call the police. Call the DIC and tell them of the events that just transpired. Within 7 days of the accident, the case must be presented and discussed by the Review Board.

8.9 Patron calls and they are in danger

Do not send a TAT member to any dangerous situation. One dispatcher or DIC will keep the patron on the phone and try to keep them calm. Try to get vital information such as their name, location, phone number, injuries (if applicable), and attire. The other dispatcher or DIC will call the Control Center to contact the police. Control Center will also contact Dean of Student Life and the TAT Advisor. Let the patron know that the police are on their way.

8.10 Personal injury of TAT member at headquarters

The dispatcher or DIC will call 911 to arrange for transportation to hospital (if member is unconscious or seriously hurt). The dispatcher or DIC will make sure that member’s Personal Information sheet (Appendix K) is readily available for hospital officials. DIC/dispatcher will contact Control Center to contact Dean of Student Life and TAT Advisor. Within 7 working days of the accident, the case must be presented and discussed by the Review Board.

8.11 Patron is bleeding or injured upon our arrival at the pick-up location

Do not put the patron in a TAT vehicle. They need help that you are not qualified to provide. Do not touch the bodily fluids of the patron. Use the cell phone to call 911 for an ambulance and then inform headquarters of the situation. Headquarters contacts Control Center to contact Dean of Student Life and TAT Advisor. If this enrages the patron leave the situation and call headquarters with your whereabouts. Within 7 working days of the accident, the case will be reviewed by Review Board.

8.12 Patron is injured after exiting TAT vehicle

TAT member should call 911 if injuries require medical attention. Next call Headquarters and dispatcher/DIC will send 1 member to aid the TAT members and bring along the Personal Information sheet. Dispatcher will contact the Control Center; Control Center will contact Dean of Student Life and TAT advisor. It should be noted that TAT does not have insurance for injuries that occur after a patron has exited/been dropped off. The patron is technically not TAT’s responsibility after she or he exits a TAT vehicle. The dispatcher/DIC is responsible for completing an incident report form once the situation is resolved. This information should be forwarded to the TAT advisor within 24 hours. TAT advisor will contact the A&M Risk Management department. Within 7 working days of the accident, the case will be reviewed by Review Board.

8.13 Patron that has no home

The patron should never enter the TAT vehicle without a drop-off location. This voids a situation where a patron may say that they live out of town, are in town visiting friends, or do not know how to give directions to where they are staying. It is not TAT’s responsibility to drive a patron around trying to find somewhere for them to stay. If by chance the patron does not have a drop-off location, or there are no other alternatives, the patron should be taken to a well-lit public area and the police should be called to handle the situation.

8.14 Patron threatens TAT member with violence

The TAT member should call Headquarters and the give emergency code for the student dispatchers to immediately call the police. The emergency code is, “Where do we get gas tonight?” Once heard, the student dispatchers or DIC say, “Is this an emergency?” If the answer if YES, the dispatcher will immediately ask, “What part of town are you in?” This will be an opportunity for the members to explain which street they are on so that we can better direct the police. At the same time, this will not trigger any alarm from the violent patron because all they will hear is a very logical conversation between the TAT members. Based on where they are, the dispatcher or DIC will choose a place to send the car that will have them arrive at about the same time as the police. While this is going on, DIC may decide to silence or ignore all other calls for clarity. Dispatcher/DIC will contact Control Center to get police assistance, to notify Dean of Student Life and TAT Advisor. Within 7 working days of the incident, the case must be presented and discussed by the Review Board.

8.15 Patron acts violently towards member without warning, requiring IMMEDIATE departure from vehicle.

The TAT members should immediately stop the vehicle and get out of the car as fast as they can. When away from the violent patron and in a safe environment, the TAT members should call the police, then call Headquarters. Dispatcher/DIC will contact the Control Center. Control Center will contact the Dean of Student Life and the TAT Advisor. Dispatcher/DIC will seek to send the other TAT van to pick up the TAT members.

 

Accidents

8.16 TAT vehicle involved in single-car accident, no other vehicles involved, no injuries.

TAT is covered for damage to and loss of the rented vehicle assuming that the TAT member did not breach the renters contract (see Appendix B). Dispatcher/DIC should immediately call Control Center for police assistance. Dispatcher/DIC will also send a TAT member, 1 student dispatcher if possible, to aid the members and respond accordingly if the vehicle needs to be towed, and to assist in filing all report needed to the proper authorities. The Control Center will contact the Dean of Student Life and TAT Advisor. The advisor will contact A&M Risk Management department to inform the General Liability Insurance managers of the incident and possible litigation. Enterprise must be contacted within 24 hours. Within 7 working days of the accident, the case must be reviewed by the Review Board.

8.17 TAT vehicle involved in single-car accident, no other vehicles involved, injuries sustained by TAT member.

TAT member should call 911 if injuries require medical attention. Next, TAT headquarters should be contacted. Headquarters will contact Control Center and the dispatcher/DIC will send a TAT member (1 student dispatcher if possible) to aid the TAT members and to take the Personal Information sheet. The Control Center will also contact the Dean of Student Life and the TAT Advisor. The advisor will contact A&M Risk Management department to inform the General Liability Insurance managers of the incident and possible litigation. If needed, the dispatcher/DIC can send a Duck team back to TAT headquarters to fill any vacancy in the phone room. Enterprise must be contacted within 24-hours of accident. Within 7 working days of the accident, the case must be reviewed by Review Board.

8.18 TAT vehicle involved in single-car accident, no other vehicles involved, injuries sustained by TAT patron in vehicle

TAT member should call 911 if injuries require medical attention. Next, TAT headquarters should be contacted. Headquarters will contact Control Center and the dispatcher/DIC will send a TAT member (1 student dispatcher if possible) to aid the TAT members and to take the Personal Information sheet. The Control Center will also contact the Dean of Student Life and the TAT advisor. The advisor will contact A&M Risk Management department to inform the General Liability Insurance managers of the incident and possible litigation. If needed, the dispatcher/DIC can send a Duck team back to TAT headquarters to fill any vacancy in the phone room. Enterprise must be contacted within 24-hours of accident. Within 7 working days of the accident, the case must be reviewed by Review Board.

8.19 TAT vehicle involved in single-car accident, no other vehicles involved, injuries sustained by pedestrian outside of vehicle

A TAT member should call 911 if injuries may require medical attention. Do not touch the bodily fluids. Next, TAT headquarters should be contacted. Headquarters will contact Control Center and the dispatcher/DIC will send a TAT member (1 student dispatcher if possible) to aid the TAT members and to take the Personal Information sheet. The Control Center will also contact the Dean of Student Life and the TAT Advisor. The advisor will contact A&M Risk Management department to inform the General Liability Insurance managers of the incident and possible litigation. If needed, the dispatcher/DIC can send a Duck team back to TAT headquarters to fill any vacancy in the phone room. Enterprise must be contacted within 24-hours of accident. Within 7 working days of the accident, the case must be reviewed by Review Board.

8.20 TAT vehicle involved in accident with other vehicle, no injuries sustained

TAT headquarters should be contacted. Dispatcher/DIC will contact Control Center to send the police to the premises in order to file an official accident report. Dispatcher/DIC will send a TAT member (1 student dispatcher if possible) to aid the TAT members and to take the Personal Information sheet. The Control Center will also contact the Dean of Student Life and the TAT Advisor. The advisor will contact A&M Risk Management department to inform the General Liability Insurance managers of the incident and possible litigation. If needed, the DIC can send a Duck team back to TAT headquarters to fill any vacancy in the phone room. Enterprise must be contacted within 24-hours of accident. Within 7 working days of the accident, the case must be reviewed by Review Board.

8.21 TAT vehicle involved in accident with another vehicle, TAT member injured

TAT member should call 911 if injuries require medical attention. Next, TAT headquarters should be contacted. Headquarters will contact Control Center and the dispatcher/DIC will send a TAT member (1 student dispatcher if possible) to aid the TAT members and to take the Personal Information sheet. The Control Center will also contact the Dean of Student Life and the TAT advisor. The advisor will contact A&M Risk Management department to inform the General Liability Insurance managers of the incident and possible litigation. If needed, the dispatcher/DIC can send a Duck team back to TAT headquarters to fill any vacancy in the phone room. Enterprise must be contacted within 24-hours of accident. Within 7 working days of the accident, the case must be reviewed by Review Board.

8.22 TAT vehicle involved in accident with other vehicle, people in other vehicle are injured

TAT member should call 911 if injured may require medical attention. Next, the TAT headquarters should be contacted. Headquarters will contact Control Center. The Control Center will contact the Dean of Student Life and the TAT advisor. The TAT advisor will contact A&M Risk Management department to inform the General Liability Insurance managers of the incident and possible litigation. The dispatcher/DIC will send 1 student dispatcher to aid the TAT members along with the Personal Information sheet. If needed, the dispatcher/DIC can send a Duck team back to TAT headquarters to fill in vacancy in the phone room. Enterprise must be contacted within 24-hours of accident. Accidents with other vehicles are covered under a third party insurance provider. Terms on the policy can be found in the TAT Advisor’s office. Within 7 days of the accident, the case must be presented and discussed by the Review Board.

8.23 TAT vehicle involved in accident with other vehicle, TAT patron injured

TAT member should call 911 if injured may require medical attention. Next, the TAT Headquarters should be contacted. Headquarters will contact Control Center. The Control Center will contact the Dean of Student Life and the TAT advisor. The TAT advisor will contact A&M Risk Management department to inform the General Liability Insurance managers of the incident and possible litigation. The DIC will send 1 student dispatcher to aid the TAT members along with the Personal Information sheet. If needed, the dispatcher/DIC can send a Duck team back to TAT headquarters to fill in vacancy in the phone room. Enterprise must be contacted within 24-hours of accident. Accidents with other vehicles are covered under a third party insurance provider. Terms on the policy can be found in the TAT advisor’s office. Within 7 days of the accident, the case must be presented and discussed by the Review Board.

8.24 TAT member in altercation, member is injured by patron

TAT member should call 911 if injuries require medical attention. Next, the TAT headquarters should be contacted. Headquarters will contact Control Center. The Control Center will contact the Dean of Student Life and the TAT advisor. The TAT advisor will contact A&M Risk Management department to inform the General Liability Insurance managers of the incident and possible litigation. The dispatcher/DIC will send 1 student dispatcher to aid the TAT members along with the Personal Information sheet. If needed, the dispatcher/DIC can send a Duck team back to TAT headquarters to fill in vacancy in the phone room. Enterprise must be contacted within 24-hours of accident. Accidents with other vehicles are covered under a third party insurance provider. Terms on the policy can be found in the TAT advisor’s office. Within 7 days of the accident, the case must be presented and discussed by the Review Board.

8.25 TAT member in altercation, patron injured by TAT member

TAT member should call 911 if injuries require medical attention. Next, the TAT headquarters should be contacted. Headquarters will contact Control Center. The Control Center will contact the Dean of Student Life and the TAT advisor. The TAT advisor will contact A&M Risk Management department to inform the General Liability Insurance managers of the incident and possible litigation. The dispatcher/DIC will send 1 student dispatcher to aid the TAT members along with the Personal Information sheet. If needed, the dispatcher/DIC can send a Duck team back to TAT headquarters to fill in vacancy in the phone room. Enterprise must be contacted within 24-hours of accident. Accidents with other vehicles are covered under a third party insurance provider. Terms on the policy can be found in the TAT advisor office. Within 7 days of the accident, the case must be presented and discussed by the Review Board. TAT Member involved is required to stay at the scene and file a report with the police. After speaking to the police the member involved will return to headquarters. The dispatcher/DIC will then decide if the member can complete their shift or if she or he should be sent home.

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