Technical Support Request Form

  • For emergency technical support (i.e. ITV outage or class delay), call or go directly to the computer lab (519-5466) and speak with the on-duty computer lab technician.
  • Service priority will be determined by classroom or work impact and the information you provide.  We will contact you as soon as possible.
  • Stephenville technical support is available @:
  • Available personal home-use computer support services include:
    • TSU Email, Web Services and Internet Support Assistance (via phone, email or web)
    • TSU VPN Configuration and Troubleshooting Assistance (via phone, email or web)

Personal Information:

First, & Last Name (required)
Email Address (required)
Phone Number (required)

Location:

Ft. Hood SDC
Shoemaker HS
Tarleton - Central Texas Library
Tarleton - Central Texas Main Building
Tarleton - Central Texas ROTC
Tarleton - Central Texas South West
TMATE Office
Other
  Room Number or Other Location:    

Type of assistance:

ITS - Audio Visual Support (AV equipment problems or requests)
ITS - Computer Support (hardware and software problems)
ITS - Telephone System Support (new service requests, telephone problems)
ITS - Training (IT hardware and software for faculty and staff)
ITS - Web Support (faculty web page design, online course development)
ITV - Video Conferencing (connection problems)

Current Impact / Priority:

Urgent (Outage or Class Delay)
High (Work Delay)
Normal (Work Inconvenience)
Low (Work Unaffected)

Description of problem or request:

Please describe the problem or request in detail. Include as much information as possible, to include error messages, name of program causing errors, etc.
 
 
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