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VoIP Phone Services
Frequently Asked Questions
What is VoIP?
VoIP is a technology that allows telephone calls to be made over computer networks like the Internet. VoIP converts analog voice signals into digital data packets and supports real-time, two-way transmission of conversations using Internet Protocol (IP).
Am I losing any features that I had with the old system?
No. The new system will provide all the features that our old phone system offered, including hold call, call forwarding, voice mail, and transfer call.
Will this change the department’s phone bill?
No. The monthly cost per phone will remain the same for your department.
Will having a VoIP phone slow down my computer?
No. There will be a small package installed on your computer that works with the phone, but it will not cause your computer to slow down. If you are having problems with your computer, please contact the computer Help Desk at 254-968-9885 or (866) 744-8900.
What are the advantages with the new VoIP System?
You will have a chance to learn about the new functionality when the implementation team meets with your department. Features to look forward to include a university wide instant messaging system, the availability to see when a user is on/off their phone, and many more.