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General FAQ

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Employee Communication Allowance

If for any reason I terminate employment with Tarleton do I continue to receive my monthly Communication Allowance?
No.  The Communication Allowance is a monetary contribution toward cellular communication related to your Tarleton job duties.  If you are no longer employed by Tarleton you no longer have these job duties and no longer qualify for the allowance.
If I don't spend all my one time equipment allowance initially, can I use it at a later time?
No.  The intent of the one time equipment allowance is to assist the employee in establishing the service required to support the business use of cellular communications.  The allowance amount is the maximum total reimbursable amount for this one time purchase.  It is not a cumulative total and any monies not spent in this one time purchase are forfeited.
I didn't need my one time equipment allowance initially because I kept my Tarleton issued cell phone. I just purchased a new battery for the phone and need to be reimbursed. What do I do?
During the initial transition to the Communication Allowance in 2005, employees were given the option to keep their University issued cellular equipment “in lieu of” the one time equipment allowance.  The intent of this option was to allow the University to obtain maximum benefit from existing investments.  Employees who kept their University issued cellular equipment are not eligible for the one time equipment allowance option.
I need help completing the forms. Who do I call?
Call the Telecommunications Help Desk at 9966.
Where do I find a copy of the Communication Allowance Rule?
Where do I find a copy of the Communication Allowance forms?
Under the Payroll Site, under the Communication Allowance heading
If I have a problem with my service or with my vendor, do I need to report it to Tarleton?
No.  Your contract is between you and your vendor directly.  You handle it like you would any other utility or personal service problem.
I want to discontinue service with my existing vendor. Do I need to complete another enrollment form or notify my department head?
No.  Cellular arrangements you make are strictly between you and the vendor.  However, if your cell number changes you must notify your department head of your new number within five work days.
What do I do if an employee receiving a Communication Allowance terminates their Tarleton employment?
You must submit a new Communication Service Allowance Enrollment form. Complete the employee information at the top of the form, select the “cancel” option, sign the form, and submit it to Payroll.
What do I do if an employee receiving a Communication Allowance changes positions either within my department or moves to another Tarleton department?
First, determine if the new position qualifies for a Communication Allowance.  If not, then submit a Communication Service Allowance Enrollment form.  Complete the employee information at the top of the form, select the “cancel” option, sign the form, and submit to Payroll.

If you (or the new dept. head) determine that the new position qualifies then you must evaluate the allowance options to determine if the existing allowance is sufficient.  Complete the employee information at the top of the form, select the “change” option, update the allowance amount option if needed, update the employee Pin # or Paying Account # if needed, you (or the new dept. head) and the employee sign the form, and submit it to Payroll.

Communication Service Allowance eligibility is determined by the position the employee holds on the 1st day of the month.  The form must be received in Payroll by the 15th of the month to be processed in that month’s transactions.

What if I forget to submit the Communication Service Allowance form to Payroll by the 15th of the month but get it turned in before the end of the month?
If Payroll does not have the completed form by the 15th of the month, your employee will not be reimbursed for that month of service.  They will be paid the next month but it will not be retroactive.
I need help completing the forms. Who do I call?
Call the Telecom Help Desk at 9966.
If the usage requirements for my employee changes how do I adjust their allowance accordingly?
Allowance amounts can only be adjusted annually in September to coincide with the beginning of a new fiscal year.  As in all cases, the University President can make an exception if he believes it’s warranted.

Employee Long Distance Calls

How do I make long distance phone calls on campus?
From campus phones you'll need a Tarleton-issued Long Distance Authorization Code. Tarleton uses authorization codes to track long distance expenses by departmental accounts. 
How do I obtain an Authorization Code?
Submit your request to the Help Desk.
I've got an authorization code, but how do I use it?
Dial your 7-digit authorization code + 8 + 1 + 10 digit number
How much does it cost my department?
The current rate is .10 cents per minute anywhere in the United States.
How do I make long distance phone calls from off-campus?
From off campus phones you'll need a Tarleton issued Calling Card.
How do I obtain a calling card?
Submit your request to the Help Desk.
How do I use my calling card?

To make Calls:

  1. Dial 1+ the toll free # from the front of the card

  2. At the voice prompt dial the area code and number you are calling

  3. At the voice prompt enter your 10-digit card number and 4-digit PIN number from the front of the card

To send a fax:

  1. Place documents into fax machine

  2. Dial 1+ the toll free # from the front of the card

  3. At the voice prompt dial the area code and number you are calling

  4. At the voice prompt enter your 10-digit card number and 4-digit PIN number from the front of the card

  5. Press the start/send button

How do I obtain an 800 Number?
Submit your request to the Help Desk.
How much does an 800 number cost?
3 monthly and .10 cents per minute (or is it .12 cents)

Guest/Visitor Accounts

How can I get a guest account for a visitor?

If you are faculty or staff and have someone coming to campus for a University affiliated event or visit and they require access related to the visit, you may submit a request via a Helpdesk ticket.

By requesting a guest account you are agreeing to assume sponsorship of the individual and to inform your guest of these expectations. Guest account access is granted under the expectation that account holders will use the access in accordance with Tarleton State University’s Account Management and Computer Use  rules for compliance.   Violations will result in the immediate revocation of guest account privileges. 

Note: You will be contacted within two business days and provided with the account/password information for distribution to your guest.

To request the account, you may call the Helpdesk or go online to fill out the request.

IT Security

How do I report a suspected computer security issue?

The process is defined in the Tarleton State University Standard Administration Procedure for Computer Use is located www.tarleton.edu/policy/documents/29_01_03_T3_ElectronicIRComplaints.pdf

What are the rules for computer usage at Tarleton State University?

The process is defined in the Tarleton State University Standard Administration Procedure for Computer Use is located www.tarleton.edu/policy/documents/29_01_03_T1_01_AcceptableUse.pdf

Should I send confidential information via email?

There are a couple of things to consider before deciding:

  1. If it is highly sensitive or regulated as personal / confidential information, you may want to discuss with your IT department how best to handle the transaction.

  2. Then decide if it is to be sent to an internal source only which is a lesser risk or if it will be going out over the internet which increases the risk exponentially.

Note: Unencrypted email is not a secure method for transmitting sensitive information over the internet.

If I share my username/password and someone else uses it to send a harassing email message, will I be held responsible?

Login credentials assigned to individuals for the purpose of access to the Tarleton State University technology resources are not to be shared for any reason with anyone. Unless the passphrase was obtained by another person through the exploitation of system security exposures or via other circumstances outside of the user's control, computer account owners will be responsible for actions taken from their computer accounts. See Tarleton State University Standard Administration Procedure for Acceptable Use located www.tarleton.edu/policy/documents/29_01_03_T1_01_AcceptableUse.pdf

Where can I find information about computer Hoaxes and Scams?

This information can be found on A&M's Information Technology Issues Management website http://itim.tamu.edu/hoax.html

Why would I want to delete my Webpage history?
Keeping your Computer Safe: Delete Webpage History

As you browse the web, Internet Explorer stores information about the websites you visit and information that you're frequently asked to provide (for example, your name and address).

The following is a list of the type of information that Internet Explorer stores:

  • Temporary Internet files
  • Cookies
  • A history of the websites you've visited
  • Information that you've entered into websites or the Address bar (this is referred to as saved form data and it includes things such as your name, address, and the website addresses that you've visited before)
  • Passwords
  • Temporary information stored by browser add-ons

Usually, it's helpful to have this information stored on your computer because it can improve web browsing speed or automatically provide information so you don't have to type it in over and over.

Recommendations:
  1. Close Internet Explorer when you've finished will clear cookies that are still in memory from your current browsing session. This is especially important when using a public or kiosk computer and do not want any of your personal information left behind.
  2. Clear your browsing history on a regular basis. This does not delete your list of favorites or subscribed feeds. It only deletes temporary files, browsing history, cookies, saved form information, and saved passwords.

*Taken from Windows Internet Explorer ‘Help’ documentation

If my department is hosting an event is there an option to offer computer access for wireless, classroom settings or other connectivity?

For general  information, call the Helpdesk at 254-968-9885

If in a classroom/lab setting call CII at 254-968-9540

Music, Movies, and Other Copyrighted Materials

What is File Sharing? P2P?

File sharing is making files available for other individuals to download. It can be as innocent as accessing work files from your home computer or sharing documents you created on your web page. The controversial aspects of file sharing involve peer-to-peer or P2P software such as Morpheus or KaZaa. These programs and their users can be sharing copyrighted material without the permission of the copyright owners.

For more information, see Downloading or Sharing Music, Movies, and Other Copyrighted Materials.

Where can I download or view legal content?

VPN (Virtual Private Network)

Where can I get information about Tarleton's VPN Client?

Wireless

Does Tarleton provide wireless access?
Yes, Information Technology Services (ITS) provides wireless services to faculty, staff and students on the Stephenville Campus. The wireless network provides Tarleton users with mobile access to the Internet, and email without having to be physically connected.  Wireless-ready devices such as laptops and smart phones can readily connect using your Tarleton network credentials. Find out more about Wireless.

Software

Is there discounted software available for work-at-home use or personal use?
Microsoft work-at-home software such as Office and Windows, and selected Adobe products for personal use, are available for discounted purchase via Texas A&M for Faculty / Staff Only from their Software Evaluation and Licensing Library at software.tamu.edu:
  1. Click the begin session button

  2. Choose Stephenville from the pull down list

  3. Click Select

  4. Login with your NTNET ID and password

  5. Choose Faculty/Staff

  6. Read the license agreement and click to affirm your agreement

  7. Continue with purchase

  8. Make your selections. Please note these are ONE TIME purchases.

This is a personal purchase and requires a personal credit card. The state procurement card may not be used for personal purchases.
What software is available for office use?
  • Microsoft Office
  • Microsoft Windows
  • SPSS
  • Hummingbird / Famis
  • and numerous applications that are licensed for limited use. Contact the Help Desk if there is a particular application that you need.
How do I purchase software for my office computer?
Submit a work order for a software request. A price will be quoted for the software.  Upon approval the license will be ordered and the software will be installed. IT Services will charge your account for the software.

Digital Signage

How do I make a request for placement on a campus digital sign?
All information and guidelines concerning the digital signage are located on the Digital Signage page.

Password Protecting Documents

How do I password protect Microsoft Office documents?
To password protect Microsoft Office documents, follow this guide.