Go.tarleton.edu is the official channel for University communications and provides students a reliable email service with sufficient storage capacity. It is also for your personal use and you may continue to use your go.tarleton.edu account after you leave Tarleton State University.

Yes, you will continue to log on to the campus network using your ST_ account. The passwords for your ST_ network account and your new go.tarleton.edu email account will not be automatically synchronized, but you may make these passwords the same if you wish.

An instructional video has been provided on this site to help you get started with your new account. In short, your new go.tarleton.edu student email account name has been loaded into Ducktrax. Go to Personal Information, Show Email Addresses. Your new account will be displayed. It will follow the format firstname.lastname@go.tarleton.edu.

NOTE: Please write down this account information. You will need it to logon to the new email service.

Your initial password is your student UID number. After your first login using the UID as password, you will be required to change your password to something new and unique to you. Please do not share your account information with anyone else. For information regarding password guidelines, please refer to the following administrative procedure - www.tarleton.edu/~policy/249999t1.html#p10

Click on the "Login to go.tarleton.edu" link at the top left on this Web page. The link will take you to http://outlook.com. Tip: be sure to log off any other Windows Live accounts, i.e. Hotmail, before logging into your go.tarleton.edu student email account.

The initial activation requires you to correctly enter your full go.tarleton.edu email address and your student UID number as the initial password.

If you receive the following error message, "The email address or password is incorrect. Please try again," here are some simple troubleshooting solutions for common mistakes.

• Make sure you've typed the period (.) after the "go" in the domain name - @go.tarleton.edu
• Make sure you have NOT added an uppercase K to the initial password.

Still having problems? Contact the Computer Help Desk for assistance.

• Phone number: 254-968-9885
• Email: helpdesk@tarleton.edu

If you are a registered student or alumni, your go.tarleton.edu student email account will not be deleted. However, if it is unused for more than 180 days, the contents of the email inbox are deleted and the account becomes dormant.

One advantage of your go.tarleton.edu student email account is that you won't lose the account when you graduate. You can continue to use the account and its services after you graduate if you wish. For alumni, Microsoft may place ads in the interfaces for your email, calendar, etc., but your account will otherwise be unchanged. If you don't log in for 180 days, any mail messages stored on the Microsoft mail server will be deleted, but the account itself will remain.

We currently do not support changing your email account, but you may change your Display Name in your account settings. This is the name that will appear in the address book and on the TO: and FROM: lines when email is sent to and from your mailbox. NOTE: Most Account Setting changes, including changing the Display Name, must be done in Internet Explorer 7. We are investigating ways to provide additional support for name changes in the future.

You can access your go.tarleton.edu email using most web browsers including Internet Explorer, Safari, Firefox and Chrome. However, there are certain features that are only available using Internet Explorer 7. In addition, some of the extended services in Windows Live have browser support exceptions, for instance Office Live Workspace does not support Safari on a Mac, but Firefox on a Mac is supported.

Deleted emails are moved to the trash folder where you can retrieve them for up to 14 days. After that, the email is deleted from the servers and cannot be restored. You may use client software such as Thunderbird or Outlook to keep data backed up for individual archival and data recovery purposes.

Yes. In addition to the web access available at outlook.com, students can use most email client software to connect to go.tarleton.edu accounts.

For details, see help.outlook.com/en-us/140/cc875899.aspx

Yes, most phones are supported. Phones that support Exchange ActiveSync are particularly easy to configure.

For details, see help.outlook.com/en-us/140/cc325688.aspx

How do I set my mobile phone up for email? What are the server settings?

If your phone supports Exchange ActiveSync (iPhone, Windows Mobile), use the server setting m.exchangelabs.com. Select which functions to synchronize. IMPORTANT: If you choose to synchronize Contacts or Calendar, you will lose the contacts and appointments already on the phone. It is recommended to synchronize only Mail.

• For a step by step guide to configuring the iPhone, see technet.microsoft.com/en-us/exchangelabshelp/cc188654.aspx
• For Windows Mobile support, see technet.microsoft.com/en-us/exchangelabshelp/bb896613.aspx

If your phone does not support Exchange ActiveSync, you will need to configure either POP or IMAP.

• For IMAP, the hostname/server name is imap.exchangelabs.com.
• For POP, the incoming hostname/server name is pop.exchangelabs.com and the outgoing hostname/server name is smtp.exchangelabs.com. The SMTP port is 587. Set POP to use SSL.

Go to technet.microsoft.com/en-us/exchangelabshelp/ for a complete listing of help and “how to” information from Microsoft.

Yes, this is permitted. However, please be aware that your go.tarleton.edu account is the official channel for University communication. If you forward to another account, important messages from Tarleton may be incorrectly flagged as spam, rejected or undelivered due to issues with your other account. The University will not be responsible for the handling of email by outside vendors or by departmental servers. Having email redirected does not release a student from the responsibilities associated with communication sent to his or her official University email address.

The addresses of Tarleton’s mail servers associated with faculty and staff email are automatically safe-listed to ensure you receive all email from the university. As a result, emails from those servers will always be delivered to your go.tarleton.edu student email account.

Also note that forwarded email is not stored in sent items. You will have no record of the email in your go.tarleton.edu student email inbox.

Steps to forward to another account:

1. Login to your Go.Tarleton.Edu account at http://outlook.com
   
   
2. Click 'Options' (top right-ish of screen)
   
   
3. Click the 'Organize E-mail' tab
   
   
4. Create a new blank rule using the Inbox Rules tab, click New.
   
   
5. Build a new rule with these settings:
   * When the message arrives, and:
           Choose "[Apply to all messages]" from the pull-down menu
   * Do the following:
           Choose "Forward the message to..." from the pull-down menu
   
   
6. This will open the Address Book, at the bottom of the popup window, type in your outside email address in the "Message recipients: To ->" box.
   
   
7. Click OK.
   
   
8. In the Recipients box, type the email address you want to forward to (e.g. yourname@yourotheremail.com). You can also select another address from the GAL or your contacts list if this has been created already.
   
   
9. Click OK
   
   
10. Click 'Save'
    

Your H: drive will remain. You are free to use both the H: drive and the SkyDrive to store your files.

Use your new Windows Live ID and password to log in at outlook.com. From the top menu, choose More. You can also access your email from this site by selecting Mail from the top menu.

Your go.tarleton.edu account provides 10 GB of email storage. This is 400 times more storage than your ST_ account.

• Office Live Workspace: A document workspace for sharing any type of Office content - documents, spreadsheets, presentations, meeting invitations and schedules. You may permit another student to view and edit a document, even if he/she doesn’t have Microsoft Office installed on his/her computer.
  
• Windows Live Messenger: Great for audio and video conversations with friends, family, and colleagues; multi-user IM functionality for study groups.
  
• Windows Live Spaces: Use spaces to share information, photos, blogs and more.
  
• Mobile access to IM and email: You can access go.tarleton.edu student email on virtually any Web-enabled phone. For more information, visit help.outlook.com/en-us/140/cc325688.aspx. Note: Carriers may charge for wireless data service.
  
• Windows Live SkyDrive: 25GB of password-protected online file storage.

Microsoft provides and manages advanced spam and virus filtering using proprietary technologies. This includes SmartScreen and SenderID. SmartScreen technology learns to detect spam through user input. The Sender ID Framework is an e-mail authentication technology protocol that helps address the problem of spoofing and phishing by verifying the domain name from which e-mail messages are sent. Sender ID validates the origin of e-mail messages by verifying the IP address of the sender against the alleged owner of the sending domain.

If you are using the Web interface, all email undergoes a virus check/scan. This does not apply if you are using a POP client.

Yes. We have safe-listed the Tarleton’s internal email server addresses so that emails sent from faculty and staff are not blocked by Microsoft spam filters. Emails sent from one Tarleton student account to another also bypass the spam filters.

While you are a currently admitted or registered student, ads for third-party products and services will not appear on the web interface for your go.tarleton.edu student email account. However, ads may appear in the additional services such as instant messaging or SkyDrive.

Microsoft reserves the right to display information about Microsoft products and services. For example, Microsoft may opt to show "tips and tricks" to enhance usage of Windows Live services or occasionally display information about special Microsoft offers for students.

Alumni will see family-safe banner advertisements for third-party products.

No. Microsoft doesn't share or sell any contact information unless the user opts in. This is covered in Microsoft's comprehensive privacy and disclosure policies which are available not only to Microsoft Windows Live participants, but to all users of Microsoft's online services. See microsoft.com/privacy.

No. Email content is not scanned for the purposes of delivering advertisements. Email can be scanned if the student initiates a search of his/her inbox, but only for the purposes of providing search results.