Distance Education: State Authorization and Student Grievance Information

Reauthorization of the Higher Education Act includes regulations regarding the delivery of distance education to out-of-state residents.

The United States Department of Education (USDOE) requires that institutions comply with any applicable state approval or licensure requirements in each state to which distance education instruction is delivered. Some states require universities to seek approval before enrolling their residents, and the approval processes can be expensive and time intensive. Tarleton is working to obtain authorization to enroll students from other states. However, due to authorization and review processes associated with some states, we may be limited in our ability to accept some distance learning course enrollments.

Please contact ecampus@tarleton.edu to inquire about the current status of your state with regard to this USDOE state authorization requirement. Depending on the status of your state of residence regarding this requirement, Tarleton State University may notify you that you are not eligible to register for Tarleton State University distance learning courses.

Additionally, students have the right to file a complaint against an institution when these requirements are not followed or regarding the loss of tuition and fees as a result of an unfair business practice. Institutions must provide current and prospective students with contact information for filing complaints with its accrediting body and the appropriate state agency for handling complaints in a student’s state.

Tarleton State University is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) to award the bachelor's, master's, and doctoral degrees.

In most cases, these complaint procedures require the student to exhaust all complaint avenues internal to the institution before a grievance can be filed at the State or accrediting agency level. Tarleton students are advised to attempt to resolve complaints with the Tarleton faculty and administration. For more information or questions, contact ecampus@tarleton.edu.

If you have a complaint about Tarleton State University's distance education programs, contact the appropriate authority in your state of residence. Below is a list of available complaint process information for all states. The State Higher Education Executive Officers (SHEEO) also maintains an up-to-date list of this contact information.

You may also file a complaint with Tarleton State University's regional accrediting agency, SACSCOC. Complete the Commission’s Complaint Form and send two print copies to the President, Southern Association of Colleges and Schools Commission on Colleges, 1866 Southern Lane, Decatur, GA 30033-4097.

State by State Agencies handling Distance Learning Complaints
State Link to Complaint Process*
Alabama N/A
Alabama Commission on Higher Education
Alaska N/A
Alaska Commission on Postsecondary Education
Arizona A.R.S. § 32-3052 and A.A.C. R4-39-403
Arizona Complaint Process
Arkansas Arkansas Complaint Process
California California Complaint Process
Colorado Colorado Complaint Process
Connecticut Connecticut Complaint Process
Delaware N/A
Delaware Department of Education.
District of Columbia For complaint process see section 2115 of regulations at the
District of Columbia Register
Florida N/A
Florida Complaint Process
Georgia Georgia Complaint Process
Hawaii Hawaii Complaint Process
Idaho Idaho Complaint Process
Illinois Use institutional ombudsman/Dean/Department head/provost - hotline 217-782-2551 or Illinois Board of Higher Education
Indiana Indiana Complaint Process
Iowa Iowa Complaint Process
Kansas Kansas Complaint Process
Kentucky Section 13 of Kentucky Complaint Process
Louisiana N/A
State of Louisiana Board of Regents
Maine N/A
State of Maine, Department of Education
Maryland N/A
Maryland Higher Education Commission
Massachusetts Massachusetts Student Complaint Process
Michigan Michigan Complaint Process
Minnesota Minnesota Complaint Process
Mississippi N/A
Mississippi Board of Trustees of State Institutions of Higher Learning
Missouri While the department does require students to pursue resolution through institutional processes, which are required as part of the licensure standards, the department does maintain a process for the review of student complaints at licensed schools. Information about that process is not currently available from the department’s website but is distributed to students upon request.
Missouri Department of Higher Education
Montana N/A
Montana University System
Nebraska Not available online.
Nevada Nevada Complaint Process
New Hampshire Complaints regarding non-compliance with agency New Hampshire Code of Administrative Rules, made to Executive Director of the Commission.
New Hampshire Postsecondary Education Commission Complaints page
New Jersey N/A
State of New Jersey Commission on Higher Education
New Mexico N/A
New Mexico Higher Education Department
New York New York Complaint Process
North Carolina If the complaint cannot be resolved after exhausting the institution’s grievance procedure, the student may file a complaint with the following office: Post-Secondary Education Complaints, c/o Assistant Director of Licensure and Workforce Studies, University of North Carolina General Administration. 910 Raleigh Road, Chapel Hill, NC 27515-2688, telephone (919) 962-4558. The student may contact UNC General Administration for further details.
The Board of Governors, The University of North Carolina
North Dakota N/A
North Dakota Department of Career and Technical Education
Ohio Not available online.
The Ohio Board of Regents
Oklahoma N/A
Oklahoma State Regents for Higher Education
Oregon N/A
Oregon Student Assistance Commission, Office of Degree Authorization.
Pennsylvania N/A
Pennsylvania Department of Education.
Rhode Island N/A
Rhode Island Board of Governors for Higher Education
South Carolina South Carolina Complaint Process
South Dakota N/A 
South Dakota Complaint Process
Tennessee The complaint form may be uploaded from the Tennessee Higher Education Commission
Texas N/A  
Texas Higher Education Coordinating Board
Utah Utah Complaint Process
Vermont N/A
State of Vermont, Department of Education
Virginia State Council of Higher Education for Virginia Student Complaint Information Sheet
Washington Washington Complaint Process
West Virginia N/A
West Virginia Higher Education Policy Commission
Wyoming N/A
Wyoming Department of Education

* Where a complaint process was not found, a URL to the web site of the corresponding agency in that state is provided.

Updated:08/04/11

Some states require universities to seek approval before enrolling their residents, and the approval processes can be expensive and time intensive. Tarleton is working to obtain authorization to enroll students from other states. However, due to authorization and review processes associated with some states, we may be limited in our ability to accept some distance learning course enrollments.

 

Please contact ecampus@tarleton.edu to inquire about the current status of your state with regard to this USDOE state authorization requirement. Depending on the status of your state of residence regarding this requirement, Tarleton State University may notify you that you are not eligible to register for Tarleton State University distance learning courses.

Additionally,