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COBRA Billing

Direct Billing for Medical Insurance & COBRA Billing Changes

Beginning April 1, 2017, the Texas A&M University System will begin using a new company, P&A Group, Inc., to provide billing services for retirees, surviving spouses/dependents, leave without pay employees who are being billed for premiums, 9-month employees who have elected summer billing for their premiums and also COBRA participants who have retained insurance with the A&M System. 

Be assured, you will still have great customer service with expanded customer service hours and payment options.  P&A customer service will be available to you Monday-Friday, 7:30 AM-9:00PM CT and live chat is available during the same hours on their website padmin.com

 P&A Group offers multiple payment options including secure online payment, payment by phone, bank draft, or check or money order.  P&A Group also offers a comprehensive website where you can manage your payments, obtain payment history and print receipts. 


RETIREES, SURVIVORS, LEAVE WITHOUT PAY EMPLOYEES AND

9-MONTH SUMMER BILLING:

 

  • Future invoices and correspondence (beginning with your April coverage) will come directly from P&A Group.
  • Your current information and balances will be transferred to P&A Group.
  • Please watch your mail and open any documents received from P&A Group or the Texas A&M University System as this will be important information related to your insurance benefits and premium payments.
  • P&A Group will mail your official welcome packet and your April invoice on March 15th (due April 1)
  • Starting with your March 15 bill, direct ALL payments to P&A Group

For individuals receiving monthly bills

For individuals currently on bank draft

For individuals using bill-pay through online banking

  • Invoices will be mailed the 15th of each month (first invoice for April coverage to be sent on March 15th)
  • Due date is the first of the month for current month’s coverage (April premiums are due April 1st)
  • You may change your method of payment online or by calling customer service
  • If sending check or money order, remit payments  to: P&A Group, Dept. 652, PO Box 8000, Buffalo, NY  14267-8000 starting with your March 15th invoice (due April 1st)
  • Your current bank information will carry forward
  • Drafts occur on the 4th of the month for current month’s coverage (April draft on April 4th)
  • P&A must be contacted for any new changes to banking information prior to the debit on the 4th
  • You will need to set up a new bill payee/vendor to remit payments directly to:     P&A Group, Dept. 652, PO Box 8000, Buffalo, NY 14267-8000, starting with your March 15th invoice (due April 1st)
  • Invoices will be mailed the 15th of each month (first invoice for April coverage to be sent on March 15th )
  • Due date is the first of the month for current month’s coverage (April premiums are due April 1st)

You will continue to work with your Benefits Representative at Tarleton State University to assist you with enrollment or coverage changes, P&A Group will only be handling the billing and payment process.

 After you receive your first invoice, visit padmin.com to set up your account.  P&A customer service at 1-800-688-2611 will be available to you Monday-Friday, 7:30 AM-9:00 PM CT and live chat is available during the same hours on their website.

 Check out the P&A FAQ for more details.

 

COBRA ADMINISTRATION AND COBRA ENROLLEES:

  • P&A Group will manage the entire COBRA administration process and billing starting effective April 1, 2017.
  • Beginning with April coverage, invoices, and correspondence for all coverages coverage will come straight from P&A Group. 
  • Your current COBRA records will be transferred to P&A Group.
  • Please watch your mail and open any documents received from P&A Group or the Texas A&M University System as this will be important information related to your insurance benefits and premium payments.
  • P&A Group will mail your official welcome packet and your April invoice on March 15th (due April 1)
  • Starting with your March 15 bill, direct ALL payments and correspondence and elections to P&A Group.
  • The billing and remittance process will continue on a monthly cycle, with invoices sent on the 15th of the month, and due dates being the 1st of the following month
  • After you receive your first invoice, visit padmin.com to set up your account.  P&A customer service at 1-800-688-2611 will be available to you Monday-Friday, 7:30 AM-9:00 PM CT and live chat is available during the same hours on their website.

Check out the P&A FAQ for more details.