Is courteous and works well with customers and coworkers
5 - Constantly anticipates and meets the needs of customers; always communicates and works well with coworkers and customers. Excels in open communication skills; promotes a supportive work environment; always treats others with dignity and respect
4 - Frequently anticipates the needs of customers; generally communicates and works well with coworkers and customers. Fosters open communications; encourages others to contribute to the success of the unit; demonstrates how others should be treated with dignity and respect.
3 - Meets customer needs; communicates and works acceptably with customers and coworkers. Demonstrates acceptable communication skills; treats people with dignity and respect.
2 - Occasionally fails to meet customer needs; some complaints from coworkers and customers on communication skills with others; sometimes does not treat others with dignity and respect.