You have created your web account, set up your FTP information, tried to upload your files, and you receive an "FTP Error" message. Many things can be the cause of this error. First double check to make sure that you entered the correct username and password, and any other FTP information required. If you are using Dreamweaver, test your password to make sure you get a successful result.*

If your password tests unsuccessful or you are still receiving an FTP error, it is possible that your account needs to be re-set. Please visit Web Services upstairs in the library (248) with your Texan ID to have your account re-set.

*Some versions of Dreamweaver have a bug where the FTP password is lost every time Dreamweaver is closed. In this case, you will need to re-enter the password in the Site Setup every time you open Dreamweaver.

When you upload or publish your files, make sure to publish your html pages directly into the root of the web space.

If you publish your entire local folder into your web space, you won't receive any errors, but your site will give an error message:

Diagnose the problem:
If you feel like this is the problem with your site, you will need to publish your files again. This time, you need to go into the local folder you have saved your files to and copy each file into the root of your web space, do not copy the entire folder into the remote folder.

When you look at your webpage and broken graphics show up instead of the images you put in your page, there are a few things to check to solve this problem. The first thing to check is to make sure you uploaded the graphic files along with the HTML files into your directory.

The next thing to check is for typographical errors. Check to see if the images you inserted into your HTML page are spelled correctly. The final thing to check is the format of your graphics. The most common graphic formats on the web are GIF and JPEG or JPG. If your file is another format, you must use a graphics program to convert it to one of these file formats and upload the new image into your directory again.

If you get an error message (404 Not Found) when trying your links, there are a couple of things you need to check. First of all check your spelling in your HTML code. If you are linking to a page within your directory, make sure you uploaded the file along with your other HTML files. If you are linking to a page outside of your web site, make sure you included the "http://" portion of the address. If your link does not work and it is typed correctly, try typing the address in the location box in the browser. If you continue to get the same message, either the link you are trying to access is gone or the remote server is down. Try the link again at a later time and if it is still inoperable, remove it from your page.

Help, some of my files are filename.htm and some are filename.html!

HTM and HTML extensions are the same type of file (HyperText Markup Language), and perform exactly the same way on the website. Some programs natively save any website files as .htm while others save as .html. This can commonly lead to problems if you have a file on the server with one extension and you are editing seemingly the same filename, but with a different extension. For example: you are working on Index.htm - and you notice that your changes are not showing up on the website, even after you save and publish. You notice that on the server there is an Index.htm AS WELL AS an Index.html. You know that your homepage/main page file is the index file, so what's going on? The www.tarleton.edu server has a preference that it will look first for the Index.html files, and then it will look for the Index.htm file. If you have both, Index.html wins - make your changes in that file only, and get rid of the other one to avoid further confusion.

You've uploaded all of your files and when you go to check your address, you get "404 Not Found", "Directory Listing Access Denied", or "Hello (your name)". First, check to make sure you typed your address correctly using the username given to you by Web Services. If you are a student, your address will be http://www.tarleton.edu/students/username. All other accounts will be http://www.tarleton.edu/~your username. Also make sure that your main page is named index.html. If all of these things are correct, please contact Web Services at 968-9713 or send email to www@tarleton.edu.